Global Industry Analysts, Inc., Oct 2010, Pages: 908
Market (2007): Percentage
Breakdown of CallCenter Spending by Major Vertical Markets -
FinancialServices, Telecommunications, Manufacturing,
Transport and Others (includes corresponding
Frost & Sullivan, Oct 2010, Pages: 178
/workforce management (CM/WFM) systems, outbound, speech technologies, and multimedia.
This analysis is available through our Contact Centers Growth Partnership Services program. With continuous access
Frost & Sullivan, May 2011
This study examines the trends in the Colombian and Peruvian contact center outsourcing services market and forecasts the market demand. It provides an extensive coverage of the services delivered
Frost & Sullivan, Nov 2010, Pages: 122
This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each
Frost & Sullivan, April 2011, Pages: 77
and offshore contact centerservices will continue to grow throughout the forecast period (2009-2015) in the Chilean and Argentinean market. Even as call volumes decrease, the unit prices (revenues per agent
Business Insights, Aug 2007, Pages: 144
to Central and Eastern Europe
The vertical opportunities
Selling contact center solutions to financialservices
Selling contact centers
Outbound services in the regulation era
True multi-channel
PureData, Feb 2012, Pages: 2014
TELEPHONE CALLCENTER LINES WORLD REPORT
The Telephone CallCenter Lines World Report gives Market Consumption / Products / Services for over 200 countries by 6 to 10-Digit NAICS Product Codes
PureData, Feb 2012, Pages: 2114
TELEPHONE CALLCENTERS WORLD REPORT
The Telephone CallCenters World Report gives Market Consumption / Products / Services for over 200 countries by 6 to 10-Digit NAICS Product Codes by 3 Time
PureData, Feb 2012, Pages: 2106
BUSINESS SERVICECENTER LINES WORLD REPORT
The Business ServiceCenter Lines World Report gives Market Consumption / Products / Services for over 200 countries by 6 to 10-Digit NAICS Product Codes
Datamonitor, Sep 2008, Pages: 71
This report is the result of The annual survey of 150 contact centermanagers in North America and Western Europe. Respondents were from within the communications, financialservices, retail
PureData, Feb 2012, Pages: 2187
at industry / distribution channel / service or product line level.
PRIVATE MAIL CENTER LINES: PRODUCTS & MARKETS COVERED:
Private mail centers Lines
Document preparation services
Telephone call
Networked callcenters / managedservices 50 Inherent CTI 51 Regulation drives outbound spending 51 Greater support for outbound in the US 51 Outsourcing provides growth for outbound 52
The Conference Board, Oct 2010, Pages: 88
business sectors (with the 22 industries of prior editions now aggregated into manufacturing, financialservices and non-financialservices), five revenue groups (for manufacturing and other services
Frost & Sullivan, April 2006
. Business clients contract suppliers to manage inbound and outbound call volumes for customer care, telemarketing, and help desk. Services can range from simple call handling to handling complex business
Sheila Greco Associates, May 2011, Pages: 2
services portfolio by adding management consulting, offering advice on best practices in callcenters. The business started in 2000. Nexidia, Inc.
Aberdeen Group, May 2011, Pages: 29
of service requests come directly to the contact center and call volumes have increased nearly 8% over the previous five years. As a result, effective resolution of service issues in the contact center becomes
Business Insights, Feb 2005, Pages: 156
.
- Communications and financialservices are the largest outsourcing sectors in EMEA and the US, they represent 50% and 53.2% of their respective markets.
- Latin American callcenter growth is the fastest
