Datamonitor, May 2010, Pages: 66
customers are more likely to be late adopters
Older onlinebankingcustomers are more active and advanced than their younger counterparts
There are a number of different strategies for reaching late
Mintel, April 2010, Pages: 119
bank, by marital status and children in the household, January 2010
Figure 39: Types of accounts at primary bank, by gender and household ncome, January 2010
Activitiesbankingcustomers perform online
Datamonitor, Oct 2009, Pages: 73
Consumer attitudes toward using the online channel for savings and investment activity are evolving. Ongoing technological advancement alongside growing confidence and use of all online platforms
Datamonitor, Oct 2009, Pages: 61
behaviors
Understanding consumers' attitudes towards financial services is vital for providers
The Future Decoded
Trend: Onlineactivity continues to grow across the world
The majority of online consumers
Mintel, July 2009, Pages: 115
, by gender, April 2009
Figure 73: Importance of features in online trading account(s) to activeonline investors, by presence of children in the household, April 2009
Appendix: Attitudes About the Economy
yStats.com GmbH & Co. KG, Dec 2011, Pages: 414
per Month, May 2009 & May 2010
- Most popular onlineActivities, in %, first Half 2011
- Number of online Purchases made, in %, first Half 2011
- Average Ticket Size in B2C E-Commerce, in BRL, 2007
Javelin Strategy & Research, July 2011, Pages: 15
customers based on their use of self-service channels and services?
- What characteristics and behaviors define this top-echelon customer who regularly uses onlinebanking, FI bill pay, and mobile banking
Synergistics Research Corporation, Jan 2010, Pages: 166
- OnlineBankingCustomer Service Activities Perform or Interested in Performing
- Financial Shopping Activities Perform Online or Interested in Performing
- Type of Financial Accounts Access Online
Datamonitor, Jan 2011, Pages: 104
is constantly being added. At the same time, mobile banking has emerged as a new channel for transactional activity, adding another access point for consumers. This report is the second in the global customer
Mintel, Nov 2010, Pages: 118
campaigns specific to the online and email channels. In fact, certain lines, such as auto insurance and banking, have been very active in developing some outstanding creatives for their online advertising
Synergistics Research Corporation, Jan 2009, Pages: 152
OF SURVEY RESULTS
Current Environment
- Attitudes: Desire for 24-Hour Access by Age
- Attitudes: Preference for In-Person Branch Contact vs BankingOnline by Age
- Attitudes: Friendly Personnel vs Speed
Mintel, Dec 2009, Pages: 99
as of November 14, as compared to 25 in all of 2008
- Success in the banking industry will require the adoption and implementation of cutting-edge technology; between the onlinebanking functionality
Javelin Strategy & Research, Dec 2011, Pages: 45
attitudes about delivering banking services through social media are based on data collected online from 5,102 consumers who were primary or shared financial managers in March 2011. The overall margin
Business Insights, Feb 2007, Pages: 133
banking security remains a key priority
The cost of online fraud
Cross-channel fraud detection and customer service
Technology solutions
Point of access
Multifactor authentication
Tokens
Mobile
Mintel, April 2010, Pages: 74
, by household income, January 2010
Figure 66: Mobile “apps” and banking, by household income, January 2010
Appendix – Simmons Cohort Analysis
Figure 67: Onlineactivities conducted in the last seven days
Datamonitor, Sep 2008, Pages: 80
banking site and customize its features, increases the sense of control.
Key reasons to purchase this title
- Improve your strategic position using The in-depth analysis of the Australian online
yStats.com GmbH & Co. KG, Sep 2011, Pages: 275
, in %, Sep. 2009 & April 2011
- Attitude of Internet Users about Online Shopping, in %, September 2009 & April 2011
- Payment Methods used in B2C E-Commerce, in %, 2010 (by Cash on Delivery, Bank Transfer
Javelin Strategy & Research, Dec 2007, Pages: 24
Used on Last Online Purchase
Figure 17: Actions Being Taken to Keep Safe When Purchasing Online MCU Financial Center Credit Union
Visa Generation Y Payments Behaviors and Attitudes: Customer Service
just-food, Feb 2010, Pages: 51
internet access continuing to increase, the customer base for online grocery shopping is widening, while other technological innovations such as the advent of smart phones is further benefiting
