American Productivity & Quality Center (APQC), May 2010, Pages: 87
be reused enterprise-wide to improve processes and policies, reduce risks, and minimize costs. Lessons learned activities are sometimes referred to as after action reviews, hot washes, post-mortems, project
John Wiley and Sons Ltd, May 2008, Pages: 320
of Training.
Tool 71. Post-Mortem: Client’s Evaluation of Training Project.
Tool 72. Post-Mortem: Team’s Evaluation of Training Project.
Tool 73. Trainer’s Evaluation of Session/Learners.
Summative