Business Insights, Aug 2007, Pages: 144
virtualization
Communicating in the IP world
Managing diverse regional markets for contactcentertechnology
Taking advantage of growth in emerging contactcenter markets
Selling solutions to the contact
Business Insights, March 2008, Pages: 141
on customer service and the emergence of the customer-centric enterprise model. Developments in contactcentertechnology designed to assist customer service initiatives – such as mobile applications, unified
Business Insights, Jan 2005, Pages: 148
spenders 59 Key growth sectors for call centertechnologies 62 Vertical Insight 63 Communications 63 Definition 63 State of play 63 Opportunities for vendors 63 What communications call
Global Industry Analysts, Inc., Oct 2010, Pages: 2423
to Establish R&D Centers 155
Shrink Nanotechnologies Purchases Shrink Technologies 155
IBM and CEA/Leti to Collaborate
Frost & Sullivan, Feb 2006
in this research:
By application:
- Next generation enterprise voice services
By Technologies:
- IP Centrex
- Managed IP PBX
- IP ContactCenter
- IP Conferencing
- Unified Messaging/Communication
- Presence Management
Business Insights, Feb 2005, Pages: 156
.
- Communications and financial services are the largest outsourcing sectors in EMEA and the US, they represent 50% and 53.2% of their respective markets.
- Latin American call center growth is the fastest
Business Insights, Jan 2006
structures, legislative sensitivity and local knowledge.
Hosted vs. Premise Based. The major barrier to investment in speech technology continues to be cost. A recent survey of 200 US contactcenter managers
Global Sources, Sep 2010, Pages: 125
in coming months.
- Rebounding demand from the communication, PC, instrument, consumer electronics, mechanical, automotive, medical, power system and metallurgical sectors is buoying makers’ R&D initiatives
Global Industry Analysts, Inc., July 2006, Pages: 446
-50
IP-VPNs
A Hot Rage II-50
ContactCenters: The New Focus Area II-51
VoIP Becomes the Voice of the Global Call Center Employee II-51
Mobility and Flexibility Combo: Irresistible Opportunity
Marketstrat, Inc., April 2005, Pages: 817
in driving the entire supply chain to implement new technologies such as RFID.
Recommendations for RFID Vendors
…. When selling to CPG Manufacturers
- Help companies shift focus away from mandates
Global Industry Analysts, Inc., Feb 2011, Pages: 642
Technologies Snaps Up Allied Bearings Supply 74
WinWinD and SKF Ink an Agreement 75
Klarius Group Takes Over Quinton Hazell Automotive Group from
Affinia 75
Schaeffler India to Establish R&D Center 75
JTEKT
Darnell Group, March 2005, Pages: 302
in Units, Dollars and Average Selling Price Trends.
This report details the threats and opportunities presented by emerging technologies such as Micro Fuel Cells. Legal and Environmental issues and Battery