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Search "The Best Service is No Service. How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - DUPLICATE" returned 1 results.

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The Best Service is No Service. How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service....

April 2008
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