Global Industry Analysts, Inc., Oct 2010, Pages: 908
11
From ‘Call’ Centers to ‘Contact’ Centers 11
Multiple Outsourced Call Centers - Order of the Day 11
From CRM to eRM - Multichannel
Global Industry Analysts, Inc., Feb 2011, Pages: 1111
This report analyzes the worldwide markets for Business Process Outsourcing in US$ Million by the following Service segments - Logistics, Sales & Marketing, Customer Care, Finance & Accounting
Global Industry Analysts, Inc., Aug 2011, Pages: 482
research report on Agent Performance Optimization. The rapidly growing markets of APAC including India, China, Malaysia and Phillipines constitute global outsourcing hubs for contactcenters. The US is the largest
Global Industry Analysts, Inc., Sep 2008, Pages: 255
The global outlook series on Industrial Machinery provides a collection of statistical anecdotes, market briefs, and concise summaries of research findings. The report provides an in-depth insight
ICON Group International, June 2007, Pages: 385
Relative Accessibility In the top figure, the firm is driven by market potential, whereas the bottom figure represents a firm that is driven by costs or by an aversion to difficult markets. This report
