Ovum, Sep 2010, Pages: 5
Introduction
This study examines top business challenges, IT budget outlook, and spending priorities among North American insurance companies. It is based on the results of Ovum's Business Trends
Chainlink Research, Jan 2010, Pages: 17
over 100 companies regarding some key questions:
- What are the top supply chain goals, challenges, and improvement priorities for 2010?
- Which supply chain processes are the most difficult to improve
Ovum, Oct 2010, Pages: 20
identifies the top forces that will shape the industry for the next year and explores the ensuing market changes, resulting business strategies, and implications for financial markets technology investment
Datamonitor, Aug 2010, Pages: 37
partners across the top 30 major law firms at the heart of the legal outsourcing market.
Highlights of this title
Includes the capture of confidential quantitative information on the extent of current
Datamonitor, May 2009, Pages: 45
retailers face in the current economic downturn.
- This report looks at the opportunities available to IT and BPO service providers in North America and Western Europe.
- Provides analysis on leading
Datamonitor, June 2009, Pages: 34
- Provides an overview of how government agencies are engaging government services providers to improve service delivery
- Analyzes data from an end-user survey of government agencies on BPO and ITO drivers
Global Industry Analysts, Inc., Oct 2010, Pages: 908
, Convergys Corp, Datamatics Global Services Limited., Entel Call Center, EXL Service Holdings, Inc., Genpact, GTL Ltd., HCL BPO Services NI Ltd., IBM Daksh Business Process Services Pvt. Ltd., Inkfish Call
Business Insights, March 2008, Pages: 141
is a toppriority 45
Supporting the customer-centric enterprise 46
Barriers to the deployment of customer-centric technology 47
Scheduling and forecasting in a distributed environment 47
Monitoring agents
Ovum, Dec 2008, Pages: 26
-government initiative a priority
- The government’s ongoing e-learning efforts to boost demand for IT services
- Vendors to benefit from Korea’s push towards open source
Datamonitor, March 2008, Pages: 17
. Ratings are from 1 to 4 (1 = not an objective, 4 = toppriority objective) 3
Table 2: Which of the following do you currently have or use, and which would you prioritise for investment in the next 6 months
Datamonitor, April 2008, Pages: 46
Hewitt Associates (Hewitt) has initiated restructuring reforms in three areas: its reporting format, real estate, and divesting of non priority businesses. Effective implementation of these reforms
