Ovum, Sep 2010, Pages: 5
Introduction
This study examines top business challenges, IT budget outlook, and spending priorities among North American insurance companies. It is based on the results of Ovum's Business Trends
Business Insights, March 2008, Pages: 141
is a toppriority 45
Supporting the customer-centric enterprise 46
Barriers to the deployment of customer-centric technology 47
Scheduling and forecasting in a distributed environment 47
Monitoring agents
Datamonitor, May 2009, Pages: 45
, the priority for a retailer will be to protect margins.
Cutting down on staff and inventory, the two biggest costs for a retailer, will be the principal areas of focus. Retailers are also cutting costs in other
Global Industry Analysts, Inc., Oct 2010, Pages: 908
Contact Center BPO 88
Lockheed Martin and U.S. Census Bureau Unveil Call Center in Utah 88
Sales Focus Establishes Inside Sales Call Center
Datamonitor, June 2009, Pages: 34
to capitalize on high demand for private sector partners with the capacity to deliver services to governments. This report focuses on drivers, inhibitors and strategies for vendors and governments.
Scope
Ovum, Dec 2008, Pages: 26
span the global software and IT services domain covering: strategic issues, technology and services, companies and markets.Ovums research has, for over 20 years been focused at the junction
Datamonitor, March 2008, Pages: 17
. Ratings are from 1 to 4 (1 = not an objective, 4 = toppriority objective) 3
Table 2: Which of the following do you currently have or use, and which would you prioritise for investment in the next 6 months
