Business Insights, Jan 2005, Pages: 148
drivers 12 Call center technologies 13 A verticalguideto selling call center technologies 14 Opportunities inthe EMEA call center market 15 Opportunities intheNorthAmerican call center
Frost & Sullivan, Jan 2002
(CRM) solutions totheNorthAmerican call center marketplace, voice routing remains the key component of contact center solutions. Voice-based companies that can seamlessly integrate voice and data