Datamonitor, Dec 2008, Pages: 11
company considered using outsourced work-at-home agents as an alternative to offshoring? 7 2009 Trends to Watch: ContactCenterOutsourcing & Services
Datamonitor, Feb 2008, Pages: 11
AP growth as a proportion of total APs, 2008 & 2010 6
Figure 4: Global home-based agent growth, 2007 - 2012 9
2008 Trends to Watch: ContactCenterOutsourcing & Services
Ovum, Sep 2010, Pages: 13
media play out for contactcenteroutsourcers and their clients in 2011?- What are the trends that CRM outsourcers need to anticipate around demand and margins in 2011?
SUMMARY
Catalyst
Ovum view
Key
Datamonitor, Dec 2009, Pages: 17
and vertical
- Identify in-house contactcenter pain points, and how these can be alleviated by outsourced CRM services
Overview
CATALYST
SUMMARY
OVUM VIEW
analysis
In 2010, revenue growth and customer
Datamonitor, Feb 2008, Pages: 39
trends in APAC is therefore vital for vendors creating successful go-to-market strategies.
Scope
- Can Indias Dramatic ContactCenter Growth Be Sustained (Market Focus)
- The Challenges Posed by Chinas
Global Industry Analysts, Inc., July 2006, Pages: 446
-50
IP-VPNs
A Hot Rage II-50
ContactCenters: The New Focus Area II-51
VoIP Becomes the Voice of the Global Call Center Employee II-51
Mobility and Flexibility Combo: Irresistible Opportunity
ICON Group International, May 2009, Pages: 597
MANUFACTURING 141 167 CONSOLE VIDEO GAMES 142 168 CONSTRUCTION AND ENGINEERING SERVICES 142 169 CONSUMER BATTERIES 143 170 CONTACT LENSES 143 171 CONTINENTAL AND SPECIALTY PLANT BREAD 144 172 CONTINUOUS AIR
ICON Group International, May 2009, Pages: 597
MANUFACTURING 141 167 CONSOLE VIDEO GAMES 142 168 CONSTRUCTION AND ENGINEERING SERVICES 142 169 CONSUMER BATTERIES 143 170 CONTACT LENSES 143 171 CONTINENTAL AND SPECIALTY PLANT BREAD 144 172 CONTINUOUS AIR
ICON Group International, June 2007, Pages: 384
Potential exporters of items subject to the CFS documentation requirement may wish to either contact: (1) their trade association which may provide the service of issuing the documentation, or (2) the Food
ICON Group International, June 2007, Pages: 394
a year, compared to the 18 percent growth rates in the 1980s. Information Technology Although India has become a major player in international software outsourcing and services, Internet and PC
ICON Group International, May 2009, Pages: 597
MANUFACTURING 141 167 CONSOLE VIDEO GAMES 142 168 CONSTRUCTION AND ENGINEERING SERVICES 142 169 CONSUMER BATTERIES 143 170 CONTACT LENSES 143 171 CONTINENTAL AND SPECIALTY PLANT BREAD 144 172 CONTINUOUS AIR
ICON Group International, May 2009, Pages: 602
CONSTRUCTION AND ENGINEERING SERVICES 146 176 CONSUMER BATTERIES 146 177 CONTACT LENSES 147 178 CONTINENTAL AND SPECIALTY PLANT BREAD 147 179 CONTINUOUS AIR FRESHENERS 148 180 CONTROL AND SUPPORT HOSIERY 148 181
ICON Group International, May 2009, Pages: 602
CONSTRUCTION AND ENGINEERING SERVICES 146 176 CONSUMER BATTERIES 146 177 CONTACT LENSES 147 178 CONTINENTAL AND SPECIALTY PLANT BREAD 147 179 CONTINUOUS AIR FRESHENERS 148 180 CONTROL AND SUPPORT HOSIERY 148 181
ICON Group International, May 2009, Pages: 597
MANUFACTURING 141 167 CONSOLE VIDEO GAMES 142 168 CONSTRUCTION AND ENGINEERING SERVICES 142 169 CONSUMER BATTERIES 143 170 CONTACT LENSES 143 171 CONTINENTAL AND SPECIALTY PLANT BREAD 144 172 CONTINUOUS AIR
ICON Group International, May 2009, Pages: 602
CONSTRUCTION AND ENGINEERING SERVICES 146 176 CONSUMER BATTERIES 146 177 CONTACT LENSES 147 178 CONTINENTAL AND SPECIALTY PLANT BREAD 147 179 CONTINUOUS AIR FRESHENERS 148 180 CONTROL AND SUPPORT HOSIERY 148 181
ICON Group International, May 2009, Pages: 602
CONSTRUCTION AND ENGINEERING SERVICES 146 176 CONSUMER BATTERIES 146 177 CONTACT LENSES 147 178 CONTINENTAL AND SPECIALTY PLANT BREAD 147 179 CONTINUOUS AIR FRESHENERS 148 180 CONTROL AND SUPPORT HOSIERY 148 181
ICON Group International, May 2009, Pages: 602
CONSTRUCTION AND ENGINEERING SERVICES 146 176 CONSUMER BATTERIES 146 177 CONTACT LENSES 147 178 CONTINENTAL AND SPECIALTY PLANT BREAD 147 179 CONTINUOUS AIR FRESHENERS 148 180 CONTROL AND SUPPORT HOSIERY 148 181