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Search "The Dos And Don'ts Of Hosted Contact Center Implementations" returned 3 results.

PRODUCT TITLE
2014 - 2015 Contact Center Performance Management Market Report 2014 - 2015 Contact Center Performance Management Market Report - Product Thumbnail Image

2014 - 2015 Contact Center Performance Management Market Report

Contact center performance management (CCPM) is finally coming into its own Big data, employee engagement, and the increasing importance of capturing and analyzing the customer journey are causing end...

May 2014
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2013 - 2014 Desktop Analytics Market Report 2013 - 2014 Desktop Analytics Market Report - Product Thumbnail Image

2013 - 2014 Desktop Analytics Market Report

Adoption of desktop analytics is poised to take off over the next few years Desktop analytics solutions are attractive because they can address internal demands and satisfy external requirements, including...

December 2013
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2013 - 2014 Workforce Optimization Product and Market Report 2013 - 2014 Workforce Optimization Product and Market Report - Product Thumbnail Image

2013 - 2014 Workforce Optimization Product and Market Report

The 2013 - 2014 Workforce Optimization Product and Market Report examines the trends and challenges that are driving innovation in WFO suites and related contact center processes The report provides...

February 2014
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