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Search for: "The Dos And Don'ts Of Hosted Contact Center Implementations"

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2013 - 2014 Desktop Analytics Market Report

Adoption of desktop analytics is poised to take off over the next few years Desktop analytics solutions are attractive because they can address internal demands and satisfy external requirements, including...

Published:  December 2013
Price:  From

2014 - 2015 Contact Center Performance Management Market Report

Contact center performance management (CCPM) is finally coming into its own Big data, employee engagement, and the increasing importance of capturing and analyzing the customer journey are causing end...

Published:  May 2014
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