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Search for: "The Future Customer-Centric Organization: Best Practice and New Strategies for Improving Customer Service"

Customer Analytics Market by Solution - Global Forecasts and Analysis (2014 - 2019)

Customer Analytics Market by Solution (Data Management/ ETL, Analytical Tools/ Modules, Voice of Customer, Social Media Analytical Tools, Web Analytical Tools, Dashboard and Reporting) - Global Forecasts...

Published:  December 2014
Price:  From

2014 - 2015 Contact Center Performance Management Market Report

Contact center performance management (CCPM) is finally coming into its own Big data, employee engagement, and the increasing importance of capturing and analyzing the customer journey are causing end...

Published:  May 2014
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Customer Experience Management (CEM) Market –[VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics] Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2012 – 2017)

Customer experience management (CEM) is garnering increasing popularity mainly driven by the application of tools that are employed for analyzing customer feedback from various touch points such as...

Published:  October 2012
Price:  From

Marketing Collection

Dossier Report Collections The authors are pleased to showcase Report Collections, focused on areas of critical importance to Pharma's success, present and future These Collections deliver expert views,...

Published:  November 2013
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Knowledge Management (KM) in Financial Services

Blending and using the company’s internal and external information and transforming it into actionable knowledge through technology is called KM Knowledge can be either internal or external but the...

Published:  October 2012
Price:  From

Enterprise Mobility 2015: BYOD, Cloud, Social, Big Data and Application Management

This research package includes: - Cloud Application Marketplace 2015 - 2020 - Data as a Service (DaaS) Market and Forecasts 2015 - 2020 - Big Data Market: Business Case, Market Analysis & Forecasts...

Published:  October 2015
Price:  From
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