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Telecoms and Broadband: COVID-19

Consumer Attitudes Shift to Prioritize Reliability

The telecoms sector has seen a huge increase in demand during the COVID-19 crisis. With lockdown measures keeping people in their homes, digital infrastructure became increasingly essential as people began to move their lives online. The increase in the numbers of people working, learning and socializing from home has led to a change in customer attitudes with more customers valuing the reliability of their connection over speed. Analysts predict that customers will continue to prioritize reliability post COVID-19 and telecoms operators may look to make improvements to network resilience in order to meet their expectations. 

Telecoms operators were quick to make adjustments for customers facing financial difficulties during the COVID-19 crisis and this influenced positive customer opinions. Many operators removed data caps for usage based pricing as well as offering payment waivers or holidays. As well as an increased focus on reliability,  telecom operators may consider incorporating increased flexibility into their plans such as the ability to easily upgrade or downgrade services as needed. Operators could also consider adding remote working or cloud gaming options into their household plans. 

We have included a selection of our most popular market research on telecoms and broadband below.

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5G Broadband Networks: Wireline Access: Technologies, Markets and Standardization

1

5G Broadband Networks: Wireline Access: Technologies, Markets and Standardization

  • ID: 5067569
  • Report
  • 161 Pages
  • Region: Global
  • PracTel Inc
Fiber-to-the-Home/Building (FTTH/B) - Global Market Trajectory & Analytics

2

Fiber-to-the-Home/Building (FTTH/B) - Global Market Trajectory & Analytics

  • ID: 1227781
  • Report
  • 342 Pages
  • Region: Global
  • Global Industry Analysts, Inc
Broadband Internet Services Global Market Report 2020-30: COVID-19 Implications and Growth

3

Broadband Internet Services Global Market Report 2020-30: COVID-19 Implications and Growth

  • ID: 5023184
  • Report
  • 200 Pages
  • Region: Global
  • The Business Research Company
Broadband, Cable, Telephony, and Satellite Providers - 2020 U.S. Market Research Report with COVID-19 Forecasts

4

Global Fixed Broadband - Analyses, Statistics and Regional Overviews

5

Global Fixed Broadband - Analyses, Statistics and Regional Overviews

  • ID: 4912514
  • Report
  • 90 Pages
  • Region: Global
  • Paul Budde Communication Pty Ltd

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