It means meshing smartphones, dynamic pricing and dynamic supply to create a disruptive and delightful user experience.
We believe that the mobile payment revolution will further drive the uberisation of the economy and society towards an on-demand culture.
There is a massive opportunity for the retail sector to combine mobiles, loyalty schemes and the right payment solution - with personalized pricing only one aspect.
Context: a short history of mobile payments
Mobile payments: all hype? Confusion prevents adoption
Mobile payments: the convergence on NFC
Mobile payments: all Apple Pay? ... even though NFC isn’t the best solution
Mobile payments: horizontal retailer collaboration unlikely, chance to lower fees
Mobile payments: retailer reluctance to share key data with service providers
Mobile payments: retailers as significant actors in financial services already
Technologies: Near Field Communication, Complex Ecosystem Of Stakeholders
Technologies: Near Field Communication – The Least Bad Scenario For Incumbents
Technologies: Near Field Communication – Uncertain Regulatory And Legal Framework
Technologies: Near Field Communication – the push from Apple
Recent key developments
Summer 2014: WeChat launches P2P service, Amazon Local Register
September/October 2014: WeChat Quick Pay, UK retailers use Zapp
November/December 2014: Snapcash launched, WeChat’s new API, Line Pay
January 2015: Amazon Wallet folds, Line Taxi
February 2015: Google Wallet, WeChat’s red envelopes, Line acquires WebPay
February 2015: Samsung acquire LoopPay
March 2015: Alibaba, PayPal acquires Paydiant, Facebook payments, Line expansion
May 2015: Walmart in China, Starbucks hack, V.me
May 2015: MasterCard Send, UK moving towards cashless, Google’s Android Pay
June 2015: Samsung Pay delay, Denmark’s MobilePay
June 2015: UK gearing up for Apple Pay and Zapp launches
June 2015: MasterCard opens up private label cards, Samsung’s smartwatch
Company profiles – the device manufacturers / hardware providers
Apple Pay: the most likely company to get mobile wallets to gain traction
Apple Pay: off to a strong start ... from an incredibly low base though
Apple Pay: winning with issuers in December 2014
Apple Pay: breaking into travel and airplanes in February 2015
Apple Pay: continuing to win with issuers in May 2015
Apple Pay: international expansion China and Canada
Apple Pay: ...but what about retailers taking part?
Apple Pay: ...poor outlook in Europe due to different structures
Apple Pay: ... what EU banks have to consider, Apple as financial service provider?
Apple Pay: ... but all is not lost, the reputation factor
Apple Pay: ... imminent UK launch, July 2015
Samsung Pay: NFC and MST based, the LoopPay acquisition
Samsung Pay: wide retailer adoption possible due to supporting two standards
Samsung Pay: biometric function, banking partners
Verifone: introducing the service to Aldi Nord
Company profiles – the internet giants
ebay KPIs: Net revenue, marketplaces, payments, enterprise, growth 2009-13
ebay: revenue analysis – the outperformance by PayPal
KPIs: Marketing services and other revenue, growth 2009-13
Strategy – PayPal
PayPal: the jewel in the crown, moving to offline payments
PayPal: Paypal on other online platforms
PayPal: all stakes on the digital wallet?
PayPal: on course to become the number one digital wallet?
PayPal: coexistence of digital wallets and cash and card payments
PayPal: how will PayPal fare after the split? ApplePay, a stagnant innovator?
PayPal: PayPal – the opportunities after the split, new partners, new verticals
PayPal: PayPal for charities, university, QSRs, scaling up across the globe
PayPal: reduction in duplication of ebay sales teams, an acquisition target?
Venmo: PayPal’s P2P solution, making payments social
Venmo: ...soon to connect users to businesses?
Recent key developments: PayPal Here SDK, moving more into offline
Recent key developments: Braintree’s one-touch mobile payments product
Recent key developments: Microsoft and Shell UK partnerships
Recent key developments: The Paydiant acquisition, Uber partnership
Google: the wallet failure and Softcard acquisition
Google: launching Android Pay
Google: Android Pay vs Samsung Pay, Hands Free Payment
Google: similar approach to Apple, with a crucial difference
Google: trying to create a payment ecosystem, AP a way out for CurrentC?
Google: will Android Pay be all about advertising? Will it charge fees?
Amazon: local register and Amazon’s weakness in payments generally
Amazon: the mobile wallet fail
Company profiles – retailers
Starbucks: the best player in the m-payment space, data points, low AOV
Starbucks: the outstanding mobile payments retailer, US UK interoperability
Starbucks: the customer experience
Starbucks: $15bn processed in m-payments, 7m weekly transactions
Starbucks: key learnings how to make m-payment work
CurrentC: retailers trying to collaborate and do the right thing1
CurrentC: blending payments with loyalty schemes, no till upgrades needed1
CurrentC: more retailer focused than consumer focused, still not live1
CurrentC: being wrong footed by Apple and NFC1
CurrentC: PayPal’s acquisition of Paydiant, the end for CurrentC?
Yapital: white label service provider in m payment is running into trouble1
Yapital: trying to pivot on the service and launch a CurrentC type solution1
Yapital: QR code solution might be up against it
Company profiles – the social networks and messaging apps
WeChat: transforming messaging into a one-stop digital platform1
WeChat: recent key developments from P2P to offline payments in store1
WeChat: opening the API, red envelopes1
WeChat: internationalising; pay for goods, pay friends, hail taxis and chat1
WeChat: a model for Facebook, Snapchat, Venmo and Square’s P2P to emulate
Line: building an ecosystem to cater for users’ digital lives1
Line: Line Wow, food-delivery service, Line Maps, Line Taxi, but will it internationalise?
Snapcash: Snapchat teaming up with payments processor Square1
Snapcash: P2P space gets increasingly crowded
Facebook: building a P2P solution from scratch1
Facebook: no target to monetise payments but rather keep users in the ecosystem
Square: successful dongle, unsuccessful digital wallet, Square Cash1
Square: from P2P to business transactions, $Cashtags enabling donations from strangers1
Square: but how to monetise SquareCash?
Stripe: backed by PayPal founders Peter Thiel, Elon Musk and Max Levchin1
Stripe: Stripe-powered apps will be accepting Apple Pay and Android Pay in UK
The card operators: what are Visa and Mastercard up to?
Card Operators: Disruption Ahead1
Card Operators: Will Still Dominate1
Card Operators: Threat To Interchange1
Card Operators: New Bank Transfers
MasterCard Send: accelerating mobile P2P payments in quickly growing space1
MasterCard Send: a late entrant1
MasterPass: standalone digital wallet and support for other players’ platforms1
MasterPass: in-store checkouts in preparation
Visa: Visa expands UK mobile payments service V.me
Banks: sitting tight
Banks: The Key Players1
Banks: Wait And See Attitude1
Banks: Fragmented EU Market1
Banks: Need To Embrace Innovation
Paym: P2P service from UK banks, not available for on and offline payments1
Paym: the data, 2.2m customers, £44m transactions
Zapp: developed by payments infrastructure company VocaLink1
Zapp : going head to head with Apple Pay
Strategy: Opportunities and recommendations
Strategy: fraud and risk management, recommendation1
Strategy: the business case, recommendation1
Strategy: mobility, loyalty, payments, recommendation1
Strategy: the advertising opportunity, recommendation1
Strategy: the potential of personalised pricing tied to m-payments1
Strategy: the risk of personalised pricing tied to m-payments1
Strategy: queue busting opportunity, higher ATVs through m-payments?
Outlook: all eyes on Apple Pay for now...
Outlook: Will Denmark become the first cashless society?1
Outlook: 2015 will see growth, but accessibility problem remains1
Outlook: loyalty and beacon technology1
Outlook: social networks and wearables
Table 1: KPIs: Net revenue, marketplaces, payments, enterprise, growth 2009-13
Table 2: KPIs: Marketing services and other revenue, growth 2009-13