"There′s no doubt employees are an expensive resource, yet many organizations still manage that resource with simple time clocks or worse, paper timesheets. This pragmatic guide examines not just how to control labor costs but how to tap the value hidden in workforce data to better manage your organization. If you′re paying employees, you should read this book."
Ian Campbell, Chief Executive Officer, Nucleus Research, Inc.
"This book provides a comprehensive road map to assist management in the navigation of effective labor management with the integration of labor practices, operation needs, technology, human behavior, and business requirements. In today′s economic environment, this book is a must–read for management to maximize their most valuable asset their human capital."
Katherine W. Gilchrist, SVP and Division CFO, Kindred Healthcare, Inc.
"This is a must–read for anyone challenged to improve operational performance and reduce costs. It′s a compelling combination of domain expertise and prescriptive guidance, with deep insight into the financial and cultural impacts of workforce management technology. The author′s writing style is eminently readable, making this a surprisingly effortless read."
John Dyck, Chairman of the Board, MESA International; Global Director, Software Business Development, Rockwell Automation
"No one knows more about workforce management technologies than Lisa Disselkamp, and no one does a better job of explaining the benefits and return on investment in both time and money where workforce management technologies are expertly selected and implemented. This book is a must–read for any organization contemplating an investment in these tools."
Allan Schweyer, CEO, Human Capital Institute
PART I THE EMERGENCE OF WORKFORCE MANAGEMENT TECHNOLOGY AND WHAT IT CAN DO FOR YOUR BUSINESS.
CHAPTER 1: How I Got Started in Time and Labor Management Technology.
An Uncharted Career Path Takes Off.
A New Time and Attendance Opportunity Presents Itself.
CHAPTER 2: Using Labor Data Technology to Better Run Organizations.
What Is the Perfect Setup for Managing Your Business?
The Evolution of Business Technology.
The Need for WMT Exists in Every Market Sector.
CHAPTER 3: Labor Data A Device Used to Achieve Financial Goals and Maximize Profits.
The Power of WMT Will Change Expectations.
Use WMT to Manage Budgets Today.
Eliminating Blank–Check Budgeting.
WMT Controls Costs and Manages the Complex.
Automated Workflow Offers Direct and Indirect Financial Benefits.
Is a New Time and Labor Management System Right for Us?
CHAPTER 4: Using Workforce Management Technology to Enhance Operations, Quality, and Compliance.
Operations: The Greatest Impact.
Delivering the Right Tools and Data.
The Forgotten Areas: Attendance and Leave Management.
Compliance Is a Growing Concern.
CHAPTER 5: How Automated Systems Make Life Easier.
Configurable Software Supports Complex Rules.
Historical Edit Features Maintain Accuracy in Any Time Frame.
Group Edits Make Life Easy.
Reason and Comment Tracking.
Error Reporting Is the Sonar of WMT.
Calendars Reveal Chronic Tardiness and Absences Easily.
Make Tracking Operational Issues Routine.
Manage Holiday Complexity.
Automate Administering Long–Range Programs.
Calculate Paid Days Off.
CHAPTER 6: The Human Side of Technical Implementations.
You Must Understand Your People.
Treat Employees Well.
Know How to Change Behavior.
CHAPTER 7: The Many Benefits of Workforce Scheduling Technology.
The Science of Workforce Scheduling.
How a Scheduling System Accomplishes Its Goals.
Budget and Schedule in a Dynamic Environment.
PART II WORKFORCE MANAGEMENT TECHNOLOGY SYSTEMS AND INSTALLATION CONSIDERATIONS.
CHAPTER 8: Adding Value to Data through Collection, Storage, and Distribution Techniques.
Data Is for Everyone, Everything, and Everywhere.
You Cannot Manage What You Cannot See.
Evaluate the System′s Components.
Scalability Can the System Adjust?
CHAPTER 9: System Mission and Communications.
What Is the System Here to Do?
Ensuring Actionable Feedback.
Sell the Benefits of the New System.
PART III FROM CONCEPT TO PROJECT.
CHAPTER 10: The Need for a Business Case.
The Value of Creating a Business Case.
Laying the Groundwork.
Why This Process Makes Sense.
Business Case Development Is a Team Effort.
A Good Business Case Is Both a Map and a Contract.
Be Thorough Don t Be Set Aside.
CHAPTER 11: What to Look for and Consider.
Focus on Benefits and Consider the Alternatives.
Look Out for Hidden Practices.
Where Should the Different Types of Data Reside?
The System Should Be a Platform.
Access and Security Issues.
Software as a Service (SaaS) Hosted Solutions Have a Lot to Offer.
CHAPTER 12: Creating a Mission–Based Workforce Management Technology System.
The Business Case Defines the Mission.
Cost Should Be Related to Value.
APPENDIX A: A New Path for Payroll Professionals.
The Evolution of Payroll and HR.
Where Is Payroll Today?
Why Payroll and Human Resources Have Evolved so Differently.
Payroll Should Be Positioned as a Strategic Player.
APPENDIX B: Especially for Owners and C–Level Executives.
About the Author.