Judith Wilson & Michelle Gislason
CompassPoint Nonprofit Services
Coaching Skills for Nonprofit Managers and Leaders skills
Developing People to Achieve Your Mission
"In today′s tough times, nothing is more important than the work of nonprofit leaders. This book provides a great guide to increase their effectiveness."
Marshall Goldsmith, author of Succession: Are You Ready? and What Got You Here Won′t Get You There
Coaching Skills for Nonprofit Managers and Leaders
"Every nonprofit leader must read this book. It will help you learn tangible techniques to maximize your employees′ performance, and inspire and mentor the next generation of nonprofit leaders."
Andrea Dew Steele, president and founder, Emerge America
"The corporate sector has long known the performance–boosting power of coaching. This book brings that knowledge to the social sector. A must–read for nonprofit and foundation leaders alike, it should be a part of every funder′s portfolio."
Chris Kwak, program director, W. K. Kellogg Foundation
"The tips in this book will help you be a better leader by showing you how to leverage the strengths and passions of all your people whether they′re junior–level staffers or executive board members."
Julie Abrams, CEO, Women′s Initiative for Self Employment
"If you want to become the boss you always wished you had but never did, read this book."
William P. Ryan, research fellow, Hauser Center for Nonprofit Organizations, Harvard University
"Rich with examples and practical advice, the authors make a compelling case for how social sector leaders can use coaching to unleash new potential in staff while enriching managerial relationships."
Kathleen P. Enright, president and CEO, Grantmakers for Effective Organizations
CompassPoint Nonprofit Services is a consulting, research, and training organization providing nonprofits with management tools, strategies, and resources to lead change in their communities.
Preface: A Note from the Authors.
Introduction: Why Coaching Now?
ONE What Coaching Can Bring to Your Role.
What a Coaching Manager Does Differently.
Using the Coaching Approach to Manage Others.
What Coaching Is Not.
How Coaching Differs from Other Ways of Developing Staff.
Opportunities to Coach.
The Approach We′ll Be Using.
TWO Foundational Coaching Skills.
Skill 1: Listening.
Skill 2: Inquiring (the Skill of Inquiry).
Skill 3: Giving Feedback.
Skill 4: Sharing.
THREE The Coaching Framework.
The Framework: Short Version.
1. Clarify the Focus: Get to the Point.
2. Identify the Goal: Know Where the Conversation Is Heading.
3. Develop Solutions: Identify What′s Needed to Get from A to B.
4. Create Accountability: Call Forth Commitment and Ownership.
Putting It All Together.
FOUR The Coaching Mind–Set.
Believing in Others.
Earning Trust and Showing Respect.
A Word About Confidentiality.
FIVE Knowing When to Use a Coaching Approach.
Providing Coaching for the Different Stages of Learning.
Coaching When the Manager Sets the Focus.
What to Do When Coaching Is Not Working.
More Opportunities to Coach.
SIX Coaching in the Nonprofit Workplace.
Coaching Up, Down, and Across the Organization.
Coaching and Self–Management.
Coaching in Difficult Situations.
Coaching Top Performers.
SEVEN What′s Next: Developing a Coaching Culture in Your Organization.
What Is a Coaching Culture, and Why Bother with It?
Factors to Consider in Creating a Coaching Culture.
Resource A: Coaching Manager Self–Assessment.
Resource B: Questions, Questions, and More Questions.
Resource C: Practicing Culturally Aware Coaching.
Resource D: Additional Information.
About the Authors.
About CompassPoint Nonprofit Services.
About the Coaching and Philanthropy Project.