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Internet Banking - Global Strategic Business Report

  • ID: 1206763
  • Report
  • Region: Global
  • 814 Pages
  • Global Industry Analysts, Inc
1 of 3

FEATURED COMPANIES

  • Barclays Bank PLC (UK)
  • Citigroup Inc (US)
  • Digital Insight (US)
  • Fiserv Inc (US)
  • HSBC Holdings plc (UK)
  • JPMorgan Chase & Co. (US)
  • MORE
This report analyzes the Global Market for Internet Banking in Thousands (Number of Customers). The report provides separate market data for the US, Japan, Europe, Asia-Pacific, and Latin America. Annual forecasts are provided for each region for the period 2006 through 2015. A total of 172 Banks offering Internet Banking Services are covered in the report including Bank of America Corporation, Barclays Bank PLC, Citigroup Inc, HSBC Holdings PLC, ING Groep N.V., JPMorgan Chase & Co., Lloyds Banking Group PLC, U.S. Bancorp, Wells Fargo & Company, and Yodlee, Inc. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

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2 of 3

FEATURED COMPANIES

  • Barclays Bank PLC (UK)
  • Citigroup Inc (US)
  • Digital Insight (US)
  • Fiserv Inc (US)
  • HSBC Holdings plc (UK)
  • JPMorgan Chase & Co. (US)
  • MORE
I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITION

Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-3
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3

II. Executive Summary

1. INDUSTRY OVERVIEW II-1
Information Technology & Banking Sector II-1
Multi-Channel Banking - The New Mantra for Banking Sector II-1
Banking Industry - Overview of Various Delivery Channels II-2
E-Banking II-3
Factors Influencing Uptake of E-Banking Sector II-3
Comparison of Select E-Banking Channels II-4

2. INTERNET BANKING - A RAPIDLY GROWING DELIVERY CHANNEL II-5
Internet Banking: An Essential Banking Service II-5
Factors Influencing Adoption of Internet Banking By Consumers II-5
Issues Associated with Internet Banking II-5
Factors Affecting Penetration Pattern of Internet Banking
Services II-6
Online Banking Offers Enormous Opportunities for Banks II-6
Internet Banking - Highlights II-7
Rising Internet Penetration Boosts Online Banking Sector II-8
Table 1: Worldwide Internet Penetration Rates (2008)
(includes corresponding Graph/Chart) II-8

Table 2: World Internet Users (2009E): Percentage Share
Breakdown by Region (includes corresponding Graph/Chart) II-8
Internet Banking - Demographic Trends II-8
Demand for Internet Banking Services - Breakdown by Age
Group and Annual Household Income II-9
Rising Use of Web 2.0 Technologies in Online Banking II-9
Personalization and Communication Add Value to Online Banking II-9
Bill Consolidation Websites Draw Customers Away from Bank
Websites II-9
Small Business Online Banking Gathers Momentum II-10
Corporate Banks: Focus of Internet Banking Service Providers II-10
Opportunities in Electronic Bill Payment Sector II-10
Pure Online Banks Fail to Succeed II-11
Online Banking to Witness Rise in Threats II-11

3. PRODUCT OVERVIEW II-12
Internet Banking: An Introduction II-12
Business Models for Online Banking II-12
Click and Mortar Banks II-12
Virtual or Pure Internet Banks II-13
Key Features of Internet Banking II-13
Suitability of Transactions for Internet Banking - Assessed
by Level of Complexity and Need for Physical
Infrastructure/Contact II-14
Internet Banking - A Historic Perspective II-14
Types of Internet Banking II-15
Advantages of Internet Banking II-15
Table 3: Cost of Transaction Processing (in $) in Internet
Banking (includes corresponding Graph/Chart) II-16
Drawbacks of Internet Banking II-16
Challenges Faced by Online Banking Providers II-17
Service and Support Capabilities II-17
System Integration Capability II-17
Integrated Online Banking Solution II-18
Cost Factor II-18
Customer-Driven Solutions II-18

4. SECURITY - A KEY FOCUS AREA FOR INTERNET BANKING II-19
Online Banking: Security Concerns II-19
PIN/TAN System II-19
Signature-Based Online Banking II-19
Other Security Measures II-19
Common Security Threats - An Overview II-20
Trojans II-20
Botnet II-20
Phishing - A Major Threat for Internet Bankers II-20
Man in the Middle (MitM) II-21
Man in the Browser (MitB) II-22
Transaction Authentication - Dealing with MitB and MitM Threats II-23
Measures for Countering Security Threats II-23

5. PRODUCT/SERVICE INTRODUCTIONS II-24
Citibank Korea Rolls Out Global Banking Service II-24
Citibank Rolls Out Citi Online Remit II-24
Digital Insight Introduces Small Business FinanceWorks™ II-24
Wells Fargo Introduces Online Invoicing for Small Businesses II-25
iQ Implements Online Banking Solutions II-25
HSBC Bahrain Enhances Online Banking System II-25
Turkiston Bank to Introduce Online Banking and Money Transfer
Systems II-25
DIB Introduces Online FEWA Payment Service II-26
S1 Unveils S1 Online Banking 3.7 II-26
ITS Introduces E-Solutions for Banking Sector II-26
Aozora Bank Launches Virtual Branch and Internet Banking
Services II-26
Bank of Bhutan Introduces Internet Banking Services II-27
Standard Chartered Introduces Online Banking II-27
Prudential Bank to Launch Internet Banking II-27
PartyGaming Introduces Instant Internet Banking II-27
Andhra Bank Unveils Internet Banking Services II-27
Michigan First Credit Union Launches MoneyTracker II-28
BSP Inks Agreement to Introduce e-Banking in Solomon Islands II-28
Air Arabia and Dubai Islamic Bank Launches Ticket Payment
Facility II-28
SBT Introduces Web-based Facilities II-28
Lakshmi Vilas Bank Unveils Online Funds Transfer II-29
PBL Introduces Online Banking II-29
Trans-National Bank of Kenya Unveils Internet Banking Services II-29
OCBC (China) Unveils Personal Internet Banking Services II-29
REALTORS® FCU Introduces Online Banking Services Using
Corillian Online™ II-29
Fiserv Launches Enhanced Biller Direct HV™ II-30
Wells Fargo Unveils the Just-in-Time Online Bill Payment
Feature Worldwide II-30
Keybank Introduces Key Business Online II-30
Absolute Poker Introduces Fast Bank Transfer II-31
BoC Introduces Identity Protection Services II-31
ICICI Rolls Out Online Account II-31
SDB Introduces International Online Banking Service II-31
KeyBank Introduces Integrated Online Check and ACH Fraud
Prevention Facility II-31
Lakshmi Vilas Bank Launches Internet Banking Facility II-32
BCR Introduces Online and SMS Banking II-32
Yodlee Launches Advance Payments Solution for Internet Banking II-32
Fiserv Introduces Latest Online Banking Solution II-32
Axis Bank Introduces AxisRemit II-33
Cronto and Commerzbank Introduce Online Banking Service II-33
Kingdee and ICBC to Introduce Online Banking Solutions II-33
Scotiabank Introduces ScotiaGlobal E-Banking II-33
Qatar Islamic Bank Introduces Internet Banking II-34
KHCB Provides Electronic Banking II-34
NIC Bank Unveils Online Banking System II-34
HSBC India Introduces Electronic Banking for SMEs II-34
Bank of China Upgrades Internet Banking Services II-35
China Merchants Bank Introduces Online Banking for Corporate
Sector II-35
Al Salam Bank Unveils Online Banking II-35
NBO Upgrades Online Banking Services II-35
Keybank Introduces Key Business Online II-35
HSBC Bank to Launch E-Banking Services II-36
American Check Management to Introduce E-mmediate II-36
ACI Introduces Online Banking Solution Tool II-36
Sobinbank Introduces Internet Banking II-36
Woori Bank Launches Online Banking Services II-37
CPS and Cryptomathic to Provide Online Banking Services II-37
HSBC Vietnam Offers Online Banking Service II-37
Xiring Introduces Latest Security Solution II-37
Yucheng and CFCA to Offer E-Banking Service Platform II-37
Migros Bank Introduces Safer Electronic-Banking System II-38
Tokyo Tomin Bank and Rakoten Introduce Online Banking Facility II-38
Bank of Sharjah and CR2 Introduce Mobile and Internet Banking II-38
KDDI and Mitsubishi to Introduce Internet Banking services II-39
Bank Sohar Launches Internet Banking II-39
National Bank of Dominica Unveils Online Banking Service II-39
Coastal Federal Banking Union Implements New Online Banking
System II-39
United Heritage Credit Union Introduces New Online Banking II-40
Scotia Bank Unveils Online Banking Service II-40
Habib Bank Rolls Out New Electronic Banking Unit II-40
Aareal Bank Introduces New Electronic Banking Package II-40
ICICI Bank Introduces B2- Branch-Free Banking II-40
Citi Colombia Introduces Citibank Direct II-41
Digital Insight Releases FinanceWorks II-41
Longtop Financial Technologies Unveils e-banking Platform II-41
EDB Rolls Out e-banking Mobile Log-In II-41
Mizrahi Tefahot Bank Unveils Mizrahi Tefahot Live II-42
Bank of Blue Valley Rolls out Self-Service Postilion Retail
Internet Banking II-42
Stanbic IBTC Bank Launches Business Online Channel II-42
Tamilnad Mercantile Bank Launches Internet Banking II-42
Pacific Coast National Bank Launches Electronic Banking Service II-43
Unity Bank Launches E-Banking Products II-43
ABN Amro Unveils E-Banking Service II-43
Orient Bank Launches SMS and Internet Banking II-43
Beijing Bank Unveils Golden Phoenix E-Banking System II-43
SDC Implements SoftNet eBank Solution at BR Bank II-44
SIB to Launch Internet Banking Services II-44
SIB Unveils Net Banking Service II-44
Authentium Launches VERO Secure Online Banking Solution
Software Kit II-44
NBD Launches Dynamic Authentication II-45
Bank of America Launches SafePass II-45
Incombank Launches Internet Banking Service II-45
NatWest IPB Launches Internet Banking System II-45
Piraeus Bank Unveils Online Banking Service II-46
FundsXpress Offers Internet Bill Payment and Banking Services II-46
Merchant Bank Unveils Online Banking Platform II-46
MBRD Incorporates New Services into Internet Banking System II-46
Romanian BCC Rolls Out Internet Banking Service II-46
Citizens Bank Launches Multi-Factor Authentication Security
System II-46
NBO Rolls Out Internet Banking Service II-47
Tanzania Revenue Authority to Launch Internet Banking Service II-47
APS Bank Introduces Internet Banking Service II-47
Equity Bank Rolls Out Internet Banking Services II-47
Rabobank Rolls Out New Online Banking Service II-47
Pertamina Introduces CitiConnect Payment Platform in Indonesia II-48
Citi Thailand Launches CustomsConnect for Paperless Customs
Payment II-48
BankTexas Upgrades eBank Service II-48

6. RECENT INDUSTRY ACTIVITY II-49
CFS Signs Contract with ActivIdentity for Secure Internet
Transactions II-49
Wells Fargo Merges with Wachovia II-49
Metavante and EverBank Extends Multi-Services Banking Agreement II-49
Noble Bank to Merge with GETIN Bank II-50
Bank of the West Inks Agreement with Metavante II-50
Digital Insight Signs Agreement with Metavante II-50
NADRA Signs Agreement with MCB to Offer Online Banking II-51
Sword Apak Implements Internet Banking System for Unity Trust
Bank II-51
Washington Trust Bank Purchases Pinnacle Bank II-51
First Bank to Purchase Cooperative Bank II-52
Karnataka Bank Inks Agreement with Indiaideas.com II-52
Empire National Bank Selects ACI II-52
Aquiline Capital Purchases 5.1% Interest in BinckBank II-52
Simba Licenses Software of ACI II-53
Kaupthing Installs Internet Banking Software II-53
Arab Bank Selects Vasco II-53
Bank of Mauston Chooses IBT's Internet Banking Product II-53
IDB Selects Finacle e-Banking Solution from Infosys II-54
U.S. Bank Integrates with RouteOne II-54
Microsoft Purchases Credentica II-54
Digital Insight and CSS Enter into a Strategic Partnership II-54
TraceSecurity Collaborates with WRG II-55
Taizhou City Commercial Bank Selects Oracle for New Online
Banking Platform II-55
Bank of Verden Chooses Integrated Bank Technology II-55
ACI Worldwide to Offer Online Banking Services to Citizens
Business Bank II-56
Commerce Bank Partners Sybase Financial Fusion II-56
Bank of Hawaii Renews ACI Online Banking Solutions II-56
Shenzhen Development Bank Selects Yucheng for e-banking Solution II-57
La Caixa and Boursorama to Establish New Company II-57
Batelco Signs Agreement with KHCB II-57
Crescent Selects Matavante Services II-57
Yodlee Enters into Partnership with Q2 Software II-58
Citibank and DESA Sign MoU to Offer CitiConnect II-58
TotalBank Selects Digital Insights Business Banking and
Consumer Internet Banking Solutions II-58
Citigroup Takes Over Egg Banking II-59
FundsXpress Renews Strategic Partnership with FirstBank II-59
Liberty Bank Selects Digital Insight to Provide Banking
Solutions II-59
Citigroup Acquires Online Banking Division of Prudential II-60
BOK Financial Chooses Corillian II-60
Bank of Ireland Invests in Web-based Banking Service II-60
ACI Worldwide Enters into Partnership with Parsam Technologies II-60
Commerce Bank Introduces Business Direct II-61
MB Financial Bank and Online Resources Corp Ink Agreement II-61
Yucheng Secures Contract from Hangzhou City Commercial Bank II-61
First Direct Upgrades Online Banking Service II-62
TPS Inks Agreement with Habib Bank II-62
99Bill Enters into Strategic Alliance with China Merchants Bank II-62
CheckFree Takes Over Corillian II-62
Merrimack County Savings Bank Acquires Bow Mills Bank & Trust II-63
Intuit Purchases Digital Insight II-63
FPF Takes Over HBLS Bank II-63
Fiserv Acquires CheckFree II-63
InterSearch Group Takes Over MyBanks.com II-63
First Data Takes Over FundsXpress II-63

7. FOCUS ON SELECT PLAYERS II-64
Banks Offering Internet Banking Services II-64
Bank of America Corporation (US) II-64
Barclays Bank PLC (UK) II-64
Citigroup Inc (US) II-64
HSBC Holdings plc (UK) II-65
ING Groep N.V. (The Netherlands) II-65
JPMorgan Chase & Co. (US) II-65
Lloyds Banking Group plc (UK) II-65
U.S. Bancorp (US) II-66
Wells Fargo & Company (US) II-66
Yodlee, Inc. (US) II-67
Companies Offering Internet Banking Solutions II-67
Digital Insight (US) II-67
Fiserv Inc (US) II-67

8. GLOBAL MARKET PERSPECTIVE II-68
Table 4: World Recent Past, Current & Future Analysis for
Internet Banking by Geographic Region - US, Japan, Europe,
Asia-Pacific, Latin America and Rest of World Markets
Independently Analyzed with Number of Customers in Thousand
for Years 2006 through 2015 (includes corresponding
Graph/Chart) II-68

Table 5: World 11-Year Perspective for Internet Banking by
Geographic Region - Percentage Share Breakdown of Number of
Customers for US, Japan, Europe, Asia-Pacific, Latin America
and Rest of World for 2006, 2009 & 2015 (includes
corresponding Graph/Chart) II-69

III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
Outlook III-1
Internet Banking Usage Continues to Rise III-1
Internet Banking - At a Glance III-1
Factors Influencing Online Banking & Bill Payments Market III-2
Economic & Technological Factors III-2
Integrated Solutions III-2
Creating Awareness III-2
Focus on Paperless Banking III-2
Economic Crisis & Internet Banking Sector III-2
Average Website Usage Declines III-3
Internet Banking for Small Businesses - A Potential Growth
Opportunity III-3
Customers Demand More Convenience III-4
Consolidated Online Bill Payments III-4
Customized Online Banking Services III-4
Personalization of Websites Imperative for Customer Retention III-5
Monetization of Internet Banking - An Essential Requirement III-5
Internet Bill Payers Prove Profitable for Banks III-6
Young Customers Boost Online Banking Sector III-6
Competitive Landscape III-6
Table 6: Leading Players in the US Internet Banking Market
(2007): Percentage Share Breakdown of Number of Customers
for Bank of America, Wells Fargo, ING Direct, JPMorgan
Chase, Wachovia, Washington Mutual, and Others (includes
corresponding Graph/Chart) III-7
Consolidation Gathers Pace in the Banking Industry III-7
Table 7: Top Three Banks* in the US in the Pre-Merger and
Post-Merger Scenario (Q3 2007 & Q3 2008): Percentage Share
Breakdown of Number of Customers (includes corresponding
Graph/Chart) III-8
Product/Service Launches III-8
Strategic Corporate Developments III-15
Key Players III-24
Bank of America Corporation III-24
Citigroup Inc III-25
Intuit, Inc. III-25
Digital Insight III-25
E*TRADE Financial Corporation III-26
Fiserv Inc III-26
JPMorgan Chase & Co. III-26
U.S. Bancorp III-27
Wells Fargo & Company III-27
Yodlee, Inc. III-28
B.Market Analytics III-28
Table 8: US Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-28

2. JAPAN III-29
A.Market Analysis III-29
Product/Service Launches III-29
B.Market Analytics III-30
Table 9: Japanese Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-30

3. EUROPE III-31
A.Market Analysis III-31
Outlook III-31
Internet Banking in Europe III-31
Selection of Business Model III-31
Demographics & Technology Influence Adoption Rates III-32
Internet Banking in Europe - Highlights III-33
Legacy Platforms Hamper Uptake of Modern Technologies III-33
Major Issues Facing Internet Banking Sector III-33
Rise in Online Fraud Cases III-34
Measures to Gain Customer Confidence III-34
B.Market Analytics III-35
Table 10: European Recent Past, Current & Future Analysis
for Internet Banking by Geographic Region - France, Germany,
Italy, UK, Spain and Rest of Europe Markets Independently
Analyzed with Number of Customers in Thousand for Years 2006
through 2015 (includes corresponding Graph/Chart) III-35

Table 11: European 11-Year Perspective for Internet Banking
by Geographic Region - Percentage Share Breakdown of Number
of Customers for France, Germany, Italy, UK, Spain and Rest
of Europe for 2006, 2009 & 2015 (includes corresponding
Graph/Chart) III-36

3a. FRANCE III-37
A.Market Analysis III-37
Outlook III-37
Internet Banking - A Popular Banking Channel in France III-37
Security: A Major Concern Area III-37
Strategic Corporate Developments III-38
BNP Paribas SA - A Leading Player III-38
B.Market Analytics III-39
Table 12: French Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-39

3b. GERMANY III-40
A.Market Analysis III-40
Outlook III-40
German Internet Banking Industry - An Overview III-40
Factors Driving Internet Banking III-40
Legacy Platforms - A Major Obstacle III-40
Consolidation Gains Momentum in the Banking Industry III-41
Strategic Corporate Developments III-41
B.Market Analytics III-42
Table 13: German Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-42

3c. ITALY III-43
Market Analysis III-43
Table 14: Italian Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-43

3d. THE UNITED KINGDOM III-44
A.Market Analysis III-44
Outlook III-44
E-Banking Gains Momentum in the UK III-44
Growth in Internet Banking Sector III-44
Internet Banking Fraud Grows with Keylogging Software III-44
Product/Service Launches III-45
Strategic Corporate Developments III-45
Key Players III-47
Barclays Bank PLC III-47
HSBC Holdings plc III-47
Lloyds Banking Group plc III-47
The Royal Bank of Scotland Group plc III-48
B.Market Analytics III-48
Table 15: UK Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-48

3e. SPAIN III-49
A.Market Analysis III-49
Outlook III-49
Online Banking in Spain - An Overview III-49
Strategic Corporate Development III-49
Banco Santander, S.A. - A Leading Player III-49
B.Market Analytics III-50
Table 16: Spanish Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-50

3f. REST OF EUROPE III-51
A.Market Analysis III-51
Outlook III-51
Review of Select Regional Markets III-51
Estonia III-51
Internet Banking: A Rapidly Growing Banking Technology III-51
Factors Driving Growth of Online Banking Market III-51
Hungary III-52
Number of Internet Banking Users Rises in Hungary III-52
Trends in the Hungarian Online Banking Market III-52
Ireland III-53
Growth in Internet Banking III-53
Table 17: % of Internet Users Utilizing Internet Banking
Services in Ireland (2003-2006) (includes corresponding
Graph/Chart) III-53
Security - A Major Threat Facing Internet Banking III-54
Security Measures for Safeguarding Customers III-54
Norway III-54
Internet Banking on Rise in Norway III-54
Romania III-55
Product/Service Launches III-55
Strategic Corporate Developments III-57
Rabobank Group (The Netherlands) - A Key Player III-58
B.Market Analytics III-59
Table 18: Rest of Europe Recent Past, Current & Future
Analysis for Internet Banking Analyzed with Number of
Customers in Thousand for Years 2006 through 2015 (includes
corresponding Graph/Chart) III-59

4. ASIA-PACIFIC III-60
A.Market Analysis III-60
Outlook III-60
Popularity of Online Banking Continues to Rise III-60
B.Market Analytics III-61
Table 19: Asia-Pacific Recent Past, Current & Future
Analysis for Internet Banking by Geographic Region -
Australia, China, India, Korea, Malaysia, Thailand, and Rest
of Asia-Pacific Markets Independently Analyzed with Number
of Customers in Thousand for Years 2006 through 2015
(includes corresponding Graph/Chart) III-61

Table 20: Asia-Pacific 11-Year Perspective for Internet
Banking by Geographic Region - Percentage Share Breakdown of
Number of Customers for Australia, China, India, Korea,
Malaysia, Thailand, and Rest of Asia-Pacific for 2006, 2009
& 2015 (includes corresponding Graph/Chart) III-62

4a. AUSTRALIA III-63
A.Market Analysis III-63
Outlook III-63
Australia Witnesses Growth in Online Banking Users III-63
Table 21: Number of Internet Banking Users in Select
Australian Banks (2008) (In Thousand) (includes
corresponding Graph/Chart) III-63
Dual Factor Authentication for Enhanced Security III-64
Internet Banking Solutions for Corporate Customers III-64
Product/Service Launches III-64
B.Market Analytics III-65
Table 22: Australian Recent Past, Current & Future Analysis
for Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-65

4b. CHINA III-66
A.Market Analysis III-66
Outlook III-66
Chinese Online Banking Industry to Develop Rapidly in Future III-66
Internet Banking Market in China - At a Glance III-66
Online Banking Transactions in China III-67
Table 23: Internet Banking Market in China (2009- 2010P):
Percentage Share Breakdown of Trade Value by Corporate and
Personal Sectors III-67
Domestic Banks Dominate Online Banking Market III-67
Factors Hampering Growth of Online Banking Sector III-67
Product/Service Launches III-68
Strategic Corporate Developments III-70
B.Market Analytics III-72
Table 24: Chinese Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Annual Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-72

4c. INDIA III-73
A.Market Analysis III-73
Outlook III-73
Internet Banking: An Introduction III-73
Challenges Faced by Internet Banking Sector III-73
Product/Service Launches III-74
Strategic Corporate Developments III-76
B.Market Analytics III-77
Table 25: Indian Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-77

4d. SOUTH KOREA III-78
A.Market Analysis III-78
Strategic Corporate Developments III-78
B.Market Analytics III-78
Table 26: Korean Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-78

4e. MALAYSIA III-79
A.Market Analysis III-79
Outlook III-79
A Peek into the Malaysian Online Banking Sector III-79
Local and Foreign Banks Offering Online Banking Services
in Malaysia III-79
B.Market Analytics III-80
Table 27: Malaysian Recent Past, Current & Future Analysis
for Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-80

4f. THAILAND III-81
A.Market Analysis III-81
Online Banking Sector in Thailand: An Overview III-81
Local and Foreign Banks Offering Online Banking Services
in Thailand III-81
B.Market Analytics III-82
Table 28: Thai Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-82

4g. REST OF ASIA-PACIFIC III-83
A.Market Analysis III-83
Outlook III-83
Hong Kong III-83
Overview of Hong Kong's Online Banking Sector III-83
Online Banking in Hong Kong - At a Glance III-83
Rising Adoption Among Small Businesses III-84
Security - A Key Concern III-84
Singapore III-84
An Advanced Online Banking Market III-84
Online Banking in Singapore - At a Glance III-85
Product/Service Launches III-85
Strategic Corporate Developments III-87
B.Market Analytics III-88
Table 29: Rest of Asia-Pacific Recent Past, Current & Future
Analysis for Internet Banking Analyzed with Number of
Customers in Thousand for Years 2006 through 2015 (includes
corresponding Graph/Chart) III-88

5. LATIN AMERICA III-89
Market Analysis III-89
Table 30: Latin American Recent Past, Current & Future
Analysis for Internet Banking by Geographic Region - Brazil,
Mexico, and Rest of Latin American Markets Independently
Analyzed with Number of Customers in Thousand for Years 2006
through 2015 (includes corresponding Graph/Chart) III-89

Table 31: Latin American 11-Year Perspective for Internet
Banking by Geographic Region - Percentage Share Breakdown of
Number of Customers for Brazil, Mexico and Rest of Latin
America for 2006, 2009 & 2015 (includes corresponding
Graph/Chart) III-90

5a. BRAZIL III-91
Market Analysis III-91
Table 32: Brazilian Recent Past, Current & Future Analysis
for Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-91

5b. MEXICO III-92
A.Market Analysis III-92
Outlook III-92
Mexican Online Banking Market - An Overview III-92
B.Market Analytics III-93
Table 33: Mexican Recent Past, Current & Future Analysis for
Internet Banking Analyzed with Number of Customers in
Thousand for Years 2006 through 2015 (includes corresponding
Graph/Chart) III-93

5c. REST OF LATIN AMERICA III-94
Market Analysis III-94
Table 34: Rest of Latin American Recent Past, Current &
Future Analysis for Internet Banking Analyzed with Number of
Customers in Thousand for Years 2006 through 2015 (includes
corresponding Graph/Chart) III-94

6. REST OF WORLD III-95
A.Market Analysis III-95
Outlook III-95
Canada III-95
Canadian Internet Banking Market: An Overview III-95
Key Statistics III-95
Jamaica III-96
Online Banking Usage Increases in Jamaica III-96
Turkey III-96
Internet Banking in Turkey III-96
Product/Service Launches III-96
Strategic Corporate Developments III-102
B.Market Analytics III-104
Table 35: Rest of World Recent Past, Current & Future
Analysis for Internet Banking Analyzed with Number of
Customers in Thousand for Years 2006 through 2015 (includes
corresponding Graph/Chart) III-104

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 172(including Divisions/Subsidiaries - 188)
  • -----------------------------------------
Region/Country Players
  • -----------------------------------------
The United States 34
Canada 8
Japan 6
Europe 34
France 1
Germany 3
The United Kingdom 13
Rest of Europe 17
Asia-Pacific (Excluding Japan) 86
Latin America 2
Middle East 12
Africa 6
  • -----------------------------------------
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  • Banks Offering Internet Banking Services
  • Bank of America Corporation (US)
  • Barclays Bank PLC (UK)
  • Citigroup Inc (US)
  • HSBC Holdings plc (UK)
  • ING Groep N.V. (The Netherlands)
  • JPMorgan Chase & Co. (US)
  • Lloyds Banking Group plc (UK)
  • U.S. Bancorp (US)
  • Wells Fargo & Company (US)
  • Yodlee, Inc. (US)
  • Companies Offering Internet Banking Solutions
  • Digital Insight (US)
  • Fiserv Inc (US)
Note: Product cover images may vary from those shown
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