About the Authors.
Part One: The New Global Manager.
1. The World of the Global Manager.
2. What You Already Know: Your Essential Capabilities.
3. What You Need to Know: The Pivotal Capabilities.
Part Two: Effective Global Management.
4. What You Can Do.
5. What Your Organization Can Do.
Epilogue: What′s Next for the Global Manager?
Appendix A: The Research Study.
Appendix B: An International Code of Business Ethics.
Appendix C: U.N. Code of Human Rights.
About the Center for Creative Leadership.
Chris Ernst, a research associate at CCL, focuses on globalization issues and changing demographics.
Jennifer Deal is a research scientist at CCL, concentrating on executive selection and global leadership issues.
Jean Leslie is Manager of Instrument and Development Research at CCL, where she studies the impact of multirater feedback and assessments on individuals, teams, and organizations.