Win at Work!. The Everybody Wins Approach to Conflict Resolution

  • ID: 1344361
  • Book
  • 256 Pages
  • John Wiley and Sons Ltd
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Praise for Win at Work!

"Diane Katz has a rare talent to build collaborative relationships across all levels and vastly diverse groups. The combination of Diane′s business acumen, emotional intelligence, and process makes her a valuable addition to any organization."
Loretta McCarthy, Managing Director, Golden Seeds; former executive vice president, chief marketing officer, OppenheimerFunds, Inc.; former vice president, American Express Company

"After having served for fifteen years as a nonprofit CEO, it took Diane Katz and her Working Circle methodology to teach me how to truly build a team. Thanks to Diane′s approach to convening staff, I finally have management ′on board′ in a new way, committed not only to excellence in their work but also to helping each other succeed!"
Stuart Mellan, President and CEO, Jewish Federation of Southern Arizona

"Using the powerful tools of The Working Circle, Diane Katz taught my attorneys and staff impactful conflict resolution strategies. Over the years, everyone has benefited through significantly increased collaboration and much improved communication."
Barbara LaWall, Pima County Attorney; Board Member, National District Attorneys Association

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Introduction Conflict at Work ix

PART ONE WHAT IS THE WORKING CIRCLE?

Chapter 1 The Power of the Circle in Conflict Resolution 3

Chapter 2 The Working Circle s Eight Key Questions 31

PART TWO UNDERSTANDING CONFLICT RESOLUTION

Chapter 3 What s Your Conflict Resolution Style? 51

PART THREE FROM THE WORKING CIRCLE TO THE WINNER S CIRCLE

Chapter 4 Challenge 1: Ask YourManager for the Raise You Deserve or Be Happy You Have a Job ? 65

Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Her to Continue Causing Chaos? 81

Chapter 6 Challenge 3: Speak Up about What s Happening or Remain Silent? 97

Chapter 7 Challenge 4: Mediate or Take a Side? 111

Chapter 8 Challenge 5: Deal with a Client s Anger or Allow Him/Her to Continue Shouting? 135

Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continue to Be Micromanaged? 151

Chapter 10 Challenge 7: Stand Up to the Bully or Don t Make Waves? 169

Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble? 187

Chapter 12 Teaching Others Without Being a Teacher: Introducing The Working Circle at Work 205

Epilogue Working the Circle as You Advance Your Career 217

Sources 221

Acknowledgments 227

Index 229

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Diane L. Katz, PhD, has a master′s degree in organizational psychology from Columbia University and a PhD in conflict resolution from Union Institute. Diane′s consulting company, The Working Circle, provides organizational development, human resources, team building, training, coaching, and Diane′s own unique eight–step process. Clients of The Working Circle represent service companies, such as manufacturing, construction, technology, health care, government, and nonprofits.
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