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Leading Outside the Lines. How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results. Edition No. 1

  • ID: 1368557
  • Book
  • May 2010
  • 240 Pages
  • John Wiley and Sons Ltd
An all-new approach to understanding the (in)formal connections of an organization

From the bestselling coauthor of the business classic The Wisdom of Teams comes an all-new exploration of the modern workplace, and how leaders and managers must embrace it for success. Katzenbach and Khan examine how two distinct factions together form the bigger picture for how organizations actually work: the more defined "formal" organization of a company-the management structure, performance metrics, and processes-and the "informal"-the culture, social networks, and ad hoc communities that spring up naturally and can accelerate or hinder how the organization works. With dynamic examples from enterprises around the world, this book takes a timeless organizational approach and creates a powerful paradigm-shifting tool set for applying it.

  • Includes self-assessment guidelines for senior leaders, front-line managers, and individual contributors
  • Features organizations in business, government, the nonprofit sector, and academia-including the New York City schools system, Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, Home Depot, Bell Canada, and the Houston Police Department

Leading Outside the Lines illustrates how leaders can make the two distinct factions work together to get the best of both.

Note: Product cover images may vary from those shown

Introduction: Like Talking to a Wall 1

Part One: Using the Informal to Enhance the Formal

1 The Logic of the Formal; the Magic of the Informal 13

2 When the Balance Shifts 31

3 Jumping Together 47

Part Two: Motivating Individual Performance

4 It’s All About the Work 71

5 Values Driven, Not Values Displayed 87

6 It’s Still About Performance 103

Part Three: Mobilizing Organizational Change

7 Setting the Fast Zebras Free 123

8 Melting the Frozen Tundra 141

9 Mobilizing: A Different Kind of Managing 155

10 What to Do 175

In Conclusion 197

About Our Sources and Methodology 201

A Diagnostic Tool: Assessing Your Organizational Quotient 209

Notes 217

Acknowledgments 223

About the Authors 225

Index 227

Note: Product cover images may vary from those shown
Zia Khan
Jon R. Katzenbach
Note: Product cover images may vary from those shown