Smart Questions offers an entirely new framework for creating solutions. Drawn from the authors′ many years of research and field experience, the Smart Questions Approach reveals how the leading creators of solutions in almost every profession and walk of life including business, government, education, and even in families think and approach their assignments. The author′s holistic thinking approach shows how to use three "foundation" questions focusing on uniqueness, purposeful information, and systems which must be explored for every problem. These three questions, an essent ial starting point for exploring problems, in turn lead to other key questions that will ultimately create effective solutions.
Smart Questions will completely retrain the reader to become a more intelligent thinker and a better creator of solutions with an ability to develop creative, purposeful, long–term answers in a wide range of situations.
1 Introducing the Smart Questions Approach: Moving Beyond Problem Solving to Creating Solutions 1
2 SQA Phase 1: Getting People Involved 43
3 SQA Phase 2: Selecting a Focus Purpose 87
4 SQA Phase 3: Creating an Ideal Future Solution 132
5 SQA Phase 4: Building a Living Solution for Today and Tomorrow 180
6 The Power of SQA: Two Case Studies 230
7 SQA in Organizations and Society 264
The Authors 287
William J. Chandon is a vice president of the Center for Breakthrough Thinking and teaches management at St. Mary s College. He has over fifteen years experience in the fields of organizational development and business transformation and has consulted with many and varied government, non–profit, and commercial businesses from many industries.