This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources.
Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions. The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the design-all with as little as a two-person team with only a few weeks to spare!
Includes real project examples with actual customer data that illustrate how a CD project actually works.
Covers the entire scope of a project, from deciding on the number and type of interviews, to interview set up and analyzing collected data. Sample project schedules are also included for a variety of different types of projects.
Provides examples of how-to write affinity notes and affinity labels, build an affinity diagram, and step-by-step instructions for consolidating sequence models.
Shows how to use consolidated data to define a design within tight time frames with examples of visions, storyboards, and paper prototypes.
Introduces CDToolsT, the first application designed to support customer-centered design.
Chapter 2: Planning Your Rapid CD Project
Chapter 3: Planning Your Contextual Interviews
Chapter 4: The Contextual Inquiry Interview
Chapter 5: Contextual Interview Interpretation Session
Chapter 6: Work Modeling
Chapter 7: Building an Affinity Diagram
Chapter 8: Consolidated Sequence Models
Chapter 9: Using Contextual Data to Write Personas
Chapter 10: Walking the Affinity and Consolidated Sequences
Chapter 11: Visioning a New Way to Work
Chapter 12: Storyboarding
Chapter 13: Testing with Paper Prototypes
Chapter 14: Paper Prototype Interviews
Chapter 15: Rapid CD and Other Methodologies
Chapter 16: Issues of Organizational Adoption
Appendix 1: Supply Checklist
Karen Holtzblatt is a co-founder of InContext Enterprises, Inc., a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Karen Holtzblatt developed the Contextual Inquiry field data gathering technique that forms the core of Contextual Design and is now taught and used world-wide.
Wendell, Jessamyn Burns