The model presented in this manual for the IT professional helps managers work with tech workers and their customers to make a clear and well-substantiated argument for IT service investments. In order to validate and fully explain this model, Wigodsky presents an overview of the "why" behind technology investment for any organization, and combines this with detailed real-world solutions that maximize BCO efficiency. By eliminating the "futz factor" commonly associated with system ownership costs, the book provides a glimpse of the next generation IT architecture, a repeatable process for identifying organization-wide system costs, and a customizable model for integrating BCO management with your people, processes, and technology.
- Provides detailed technical architectures, processes, and integrated solutions using common computing technologies
- Helps the reader build a customized model for reviewing the long-term potential costs and benefits of interrelated IT investments
- Includes observations of HP thought leaders, experienced consultants, and customers on past projects
Please Note: This is an On Demand product, delivery may take up to 11 working days after payment has been received.
Appendeces: Hewlett-Packard ITSM Activities; HP Infrastructure Operations.
Drew Wigodsky is a technical consultant in Hewlett-Packard Services Consulting and Integration. His diverse technology experiences include a myriad of roles as developer, designer, architect, project manager, executive, and owner. Before joining Rainier/Compaq/HP, Drew was a consultant with Microsoft Consulting Services, an executive in a small-business technology consultancy, a consulting practice director, and developed software for high-speed banknote image processing and telephone sales management. His customers include large and small multinational corporations, colleges, state governments, and non-profit organizations. Currently, Drew serves as an architect, planning IT investment strategy for a $3 billion HP Services outsourcing customer.