*Synchronize networked data with the mobile device fleet
*Synchronize a mobile device with networked data that is mission critical
*Connect any device to any data source, over any network
1 Introduction and Handheld Basics
1.1 Avoiding the "That's the Way We've always Done it Trap
1.2 What is a Personal Digital assistant?
1.3 What it is Not?
1.4 How Do We Get the Most Out of it?
1.5 So We Ask again, "What is a PDA?
1.5.1 It is Portable
1.5.2 It is Convenient
1.5.3 It Helps You Remember
1.5.4 It is Scalable
1.5.5 It Comes in Different Flavors
1.5.6 It is an Extension to Your PC
1.5.7 It is Open to Software Developers to Solve Your Problems
1.6 So What Does a PDA Buy Me?
1.6.1 It Promotes a Professional Image
1.6.2 It Reduces Paperwork
1.6.3 It Reduces Errors
1.6.4 It is Cool!
1.7 Use it Like it Was intended to be Used
1.8 Baseline Features
1.10 Contacts or Phone Book
2 Handhelds as industrial Strength tools
2.2 Barcode Symbology and Formats
2.3 Scanners and Decoders
2.4 Batch Scanners
2.5 Wireless Scanners
2.6 Additional Software and A-Os
2.7 Cellular Phones
2.8 Wireless Standards
2.9 High Points of the 802.11 Standards
3 Laying the Groundwork for Success
3.1 Business Justification
3.5 Putting Cost, Scope, and Schedule Together
3.6 Feasibility Analysis
3.7 Feasibility Analysis Matrix
3.8 Identify Critical Success Factors
4 How Do We Know Where to Go Without a Plan?
4.2 Request for Information System Services
4.3 Preliminary Investigations
4.4 Problem Analysis
4.5 Pest Management Problem Description
4.6 Describe Current Situation
4.7 Problem or Opportunity Statements
4.8 Basic Workflow (Process) Design
4.9 Problems, Opportunities, Objectives, and Constraints Matrix
4.10 Systems Analysis
4.11 Solution Analysis
4.12 Candidate Systems Matrix
4.13 Management Approval
5 When Does it Make Sense to Do a Project and When Doesn't it?
5.1 OK, You've Got My attention, But Does it Make Sense to My Accounting Department?
5.2 It Sounds Expensive
5.3 When Does it Make Sense and When Doesn't it?
5.4 I'm a "Bottom-Line Kind of Guy. Show Me the Numbers
5.5 Systems Analysis
5.6 Preliminary Investigations
5.7 Problem Analysis
5.8 Requirements Analysis
5.9 Feasibility Analysis
5.10 The Challenge
5.11 The Method
5.12 Environment Complexity
5.13 End-User Complexity
5.14 Expanded Requirements
5.15 The Results
5.16 Decision Tables
5.17 Decisions and Conclusions
5.18 How Will I Know if it Makes Money to Do This?
5.19 What are the Next Steps?
5.20 The Challenge
5.21 End-User Mobility
5.22 End-User Complexity
5.23 Environment Complexity
5.24 Expanded Requirements
5.25 More Decision Tables
5.26 Decisions and Conclusions
6 System Requirements and Project Success
6.1 System Requirements and Analysis
7 Methodology, Application Development, and System Architecture
7.2 Approach Overview
7.3 Process Models
7.4 Waterfall Method
7.5 Extreme Programming
7.6 Differences in Requirements Focus
7.7 Cultural Differences
7.8 Testing Approaches
7.9 Customer Focus
7.10 Methodology Conclusions
7.11 Application Development Environments
7.12 Code Warrior
7.13 Palmos Emulator (POSE)
7.14 GCC Compiler/PRC-tools
7.15 Satellite Forms Enterprise Edition
7.16 Pendragon Forms
7.17 Conduit Development Kit (CDK)
7.18 Java Development Environment (for the Blackberry)
7.19 Microsoft Windows Ce Developer's Kit
7.20 Other Notable Products
7.22 Data Flow Diagram
7.23 High-Level Design
7.24 Decomposition Diagram
7.25 Low-Level Design
7.26 How Long is This Supposed to Take?
7.27 Implementation Schedule
8 System architecture
8.1 Topology Terms and Concepts
8.1.3 Token Ring
8.1.5 Fiber (Fiber Distributed Data Interface-FDDI)
8.1.6 Wireless (or Unbounded Transmission Media)
8.2 Physical Means of Transmission
8.2.2 Category 5 Cabling
8.2.3 Type 1 Cabling
8.3 Topology Summary
8.4 Other Important Terms and Concepts
8.4.1 Host or Server
8.4.3 Wireless Directional Communication
8.4.4 Wireless Conclusions
8.5 Generalizations before We Move Forward with Your Project
8.6 Do Your Homework
8.7 Design it, Build it, and Test it
8.8 Communicate to Death, and then Communicate Some More
8.9 Are We Ready Yet?
8.10 Build it and they Will Come
8.11 Take a Deep Breath, Flip the Switch, and Watch What Happens
8.12 We Said What We Were Going to Do; We Did it, Now We are Going to Tell You What We Did
8.13 Ok, I'm Sold. What Gadgets are Right for Me?
8.14 Small Business (Single Site) Solution
8.15 Enterprise Solution (Single or Secure Multi-Site)
8.16 Enterprise-Wide Wireless Solution (EWWS)
8.17 Project Specifications
8.18 Small Business (Single Site)
8.19 Enterprise Solution (Single or Secure Multi-Site)
8.20 Enterprise Wireless Solution
8.21 How Do I Connect This to What I Have?
9 My Firm Makes Widgets: What's in it for Me?
9.1 Sure it's Cool, But How Does it Work in My Business?
9.1.2 Road Warriors
9.1.3 Hallway or Corridor Cruisers
9.1.4 Cube or office Dwellers
9.1.5 What Do You Have?
9.2 Case Study 1-Pest Management Operators (PMO)
9.2.1 Request for Information System Services
9.2.2 Problem or Opportunity Statements
9.2.3 Basic Workflow (Process) Design
9.2.4 Problems, Opportunities, Objectives, and Constraints Matrix
9.2.5 Feasibility Analysis Matrix
9.3 Critical Success Factors
9.4 Current Situation
9.5 Approach Considerations
9.6 Solution Analysis
9.10 Forward-Thinking Flexibility
9.13 Suggestions and Lessons Learned
9.14 Have You Seen My Workforce?
10 Case Study 2: Sales Force organization
10.1 Mobile Sales Force
10.3 Have You Seen My Workforce?
10.4 Suggestions and Lessons Learned
11 Case Study 3: Logistics
11.1 It's a Harsh World; Make the best of it
11.3 Have You Seen My Workforce?
11.4 Suggestions and Lessons Learned
12 Case Study 4: Information Services/Information Technology Applications
12.1 Our Own Worst Enemy
12.2 What is the End Goal?
12.3 Is This Enterprise- or Project-Based?
12.4 How Does This affect Enterprise Support Costs?
12.5 is This the Best Choice?
12.7 Have You Seen My Workforce?
12.8 Suggestions and Lessons Learned
13 Case Study 5: Executive Mobility
13.1 Management Technology
13.3 Have You Seen My Workforce?
13.4 Suggestions and Lessons Learned
14 Different Markets Have the Same Challenge
14.1 advertising & Marketing
14.4 Sales Force automation and Customer Relationship Management
14.5 Technology Firms
15 How am I Supposed to Manage This?
15.1 This Shouldn't be Anything New
15.2 Hardware Standards
15.3 Software Standards
15.4 User Community Standards
15.5 Security Standards
15.6 Asset Management Overview
15.7 Hardware Management
15.8 Software Management
15.9 Asset Management
15.10 Refresh Cycle Strategy
15.11 Now That I Can't Live without This, Disaster Strikes!
15.12 Disaster Recovery Standards
15.13 Training? What Training?
15.17 Costs (Mostly Hidden)
16 Now That it is Up and Running, How Do I Measure it?
16.1 Implementation 1-Pest Control Operation
16.2 Implementation 2-Outside Sales organization
16.3 Implementation 3-Logistics
16.4 Implementation 4-Information Services/Information Technology Support Applications
16.5 Implementation 5-Executive Mobility
16.6 When is it Time to Upgrade? I Just Paid for This!
16.7 How Do I Possibly Keep Up?
Here We Go again
17 Future Trends
17.1 Where Do We Go From Here?
17.2 What Can I Expect tomorrow and How Do I Prepare Now?
17.3 Future Devices and Wearable Computers
17.4 What's a Wearable?
17.5 What Else is Out there?
17.6 About SyncML
17.7 Managing the Future
17.8 Convergence of Tools
17.9 So What are the Lessons Learned?
17.9.1 Keep it Simple
17.9.2 Customization is the Key
17.9.3 Find Partners
17.9.4 become Device-Independent
William Wheeler has over 15 years of MIS/IT experience, most at a major Fortune 100 company. He has a Masters Degree in Computer Resources and Information Management. He is uniquely qualified to author this text as he has worked to implement wireless devices to hundreds of employees in several companies. He is currently pursuing a Ph.D. concentrating on heuristics and artificial intelligence in information systems.