Burkey and Breakfield help you answer questions such as, "Is the only solution open to me spending more that the industry average in order to succeed?" and "What are the warning signs that tell me to pass on a particular product offering?" as well as "How can my organization avoid the 'technical death marches' typical of the industry?" This book will take the confusion out of when to make shifts in your systems and help you evaluate the value proposition of these technology changes.
- Provides a methodology for decision making and implementation of upgrades and migrations
- Avoids marketing hype and the "technical herding" instinct
- Offers a tool to optimize technology changes for both staff and customers
Charles V. Breakfield, Nortel Networks Engineering Solutions Manager, specializes in designing complex contact centers. He is a certified Microsoft Certified System Engineer, Banyan Network Engineer, and Netware Systems Administrator. His experience with solutions of business issues through technology application has made him a prime resource for complex integrations solutions.
Roxanne E. Burkey, Nortel Networks Senior Systems Engineer, has provided in-depth client analysis and design support for information systems based on business requirements for over 20 years. She holds a Master's Degree in Information Systems. Burkey is the author of several articles on data handling and data integration with current technology, and has led many workshops with a focus on relating business, technology, and human factor issues during technology migration.