Outsourcing IT: A Governance Guide - Product Image

Outsourcing IT: A Governance Guide

  • ID: 1861704
  • Book
  • 323 Pages
  • IT Governance
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How do you outsource IT for competitive advantage?

Businesses are increasingly choosing to outsource their IT function. The attraction of outsourcing IT is that it enables a company to obtain an efficient and responsive IT system, while at the same time allowing the company to focus on its core strengths.

The current economic climate is also putting companies under increasing pressure to find new ways of cutting costs. However, all too often IT outsourcing projects fail because companies have not applied appropriate governance processes to the project.

As Rupert Kendrick argues in this ground-breaking book, to regard outsourcing IT as a panacea for all ills would be a fatal underestimation of the complexity of the process. The IT function is nearly always a business-critical operation. This means that outsourcing IT will give a supplier control over a function that is vital to your organisation's survival and success.

This book offers you a guide to the many pitfalls of IT outsourcing. It will provide you with clear criteria for the application of governance principles to the outsourcing process, and thereby enable you to implement IT outsourcing so that it supports your overall business goals.

Outsourcing IT – a Governance Guide will help you:

- Make a better IT outsourcing decision

Before you make the decision to outsource, you need to have a clear understanding of what the advantages and disadvantages of outsourcing IT actually are. Get the expert advice you need to help you understand whether outsourcing IT will really be suited to your business.
Assess, manage and control IT outsourcing risk

Outsourcing IT exposes your business to significant risks, such as business performance risks, legal and compliance risks, and financial risks. Find out how to identify the risks associated with outsourcing IT, and to deal with them.

- Build win-win relationships with your suppliers

If you are outsourcing your IT, it is vital to carry out proper due diligence before you choose a supplier. You also need to make sure that right from the beginning both you and your supplier have a solid understanding of IT governance issues such as data security. Use this book to lay the foundations for a successful relationship with your supplier

- Outsource for competitive advantage

When you outsource your IT, you will need to find a solution that will support your broader business goals. And without proper governance of the outsourcing process, outsourced IT could easily damage your business. If you want outsourcing your IT to be a cost-effective solution that will increase your overall competitiveness, this book is essential reading.

As the author comments, “Outsourcing is increasingly seen as a solution, regardless of the fact that, arguably, it presents the board with far more, and far more significant, issues to address. For these reasons, the application of governance principles becomes a vital component of any outsourcing process.”

What others are saying about this book ...

'...This is very much a book for management both enterprise management and IT management. And, in the light of the outsourcing horror stories we've all heard, some sections (particularly those dealing with due diligence and service level agreements) should be made mandatory reading for anyone considering outsourcing in one form or another.'

Charles Christian, Editor-in-chief, Legal Technology Insider

Outsourcing IT could make or break your business – buy Outsourcing IT – A Governance Guide for immediate download now!

About the author

Rupert Kendrick was for many years a partner in a medium-sized law firm in the Home Counties. He worked for ten years in legal publishing, both as a writer and as an editor. He holds a Master's degree in Advanced Legal Practice, for which he researched the question of the effect of the Internet on how law firms choose to market themselves. His earlier book, Managing Cyber-Risks, examines the major risks that law firms need to address when they offer legal advice and information over the Internet. Rupert Kendrick is now a director of the risk management consultancy, Web4Law Ltd, where he offers consulting services, principally on IT issues.

*This report is only available in Adobe ebook format
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Chapter 1: A governance overview
Introduction
Governance
Risk
Governance structures
Managing the supplier relationship
Cloud computing
Governance structures
Conclusion

Chapter 2: The in-house IT challenge
The importance of IT
IT functions
Function analysis
Performance challenges
Conclusion

Chapter 3: Outsourcing considerations
Definition
Outsourcing trends
General considerations
IT considerations
Objectives
Stakeholders

Chapter 4: Reaching the decision
Advantages
Disadvantages
Offshore outsourcing
Conclusion

Chapter 5: Models of IT outsourcing
IT outsourcing strategies
Outsourcing models
Outsourced IT functions
Examples of outsourced IT functions
Conclusion

Chapter 6: Pre-contract procedures
Strategy objectives
Selection strategy
Due diligence
Tendering and negotiations

Chapter 7: The contract
Reasons for a contract
Contract construction
Multiple-outsourcing
Key success factors
Cloud computing contracts

Chapter 8: The service level agreement
Service levels
Scope
Pricing
SLA framework
Cloud computing SLAs

Chapter 9: Managing the contract, the SLA and the transition
Managing the contract
Managing the SLA
SLA relationships
Transition

Chapter 10: Contract change control
Reasons for change
Types of change
Considerations
Administration

Chapter 11: Contract exit
The contract term
Exit options
Managing the exit strategy
Disputes
Back-sourcing

Chapter 12: Corporate governance
Definition
Corporate governance frameworks

Chapter 13: IT governance
Definition
Criteria
Governance frameworks
Governance framework tools
IT governance and service management
Conclusion

Chapter 14: Project governance
Definition
Governance
Objectives
Project governance features
Project governance tools
Programme portfolio management
Project governance technology
Project management standards
Conclusion

Chapter 15: Risk assessment
Project failure
Risk assessment
The risk assessment

Chapter 16: Identifying the risks
Strategic and managerial risk
Technology risks
Compliance risks
Operational risks
Financial risks
Cloud computing risks
Conclusion

Chapter 17: Risk management structure
Strategy principles
Objectives and benefits
Risk management framework
The risk manager
The risk management team
Risk management standards
Conclusion

Chapter 18: Risk management strategies
Management of IT risks
Management of legal and compliance risks
Management of operational risks
Management of financial risks

Chapter 19: Conclusion: the governance imperative
Conclusion
Bibliography
Further resources
ITG Resources
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