Sykes Enterprises, Incorporated (SYKE) - Financial and Strategic SWOT Analysis Review

  • ID: 2011947
  • SWOT Analysis
  • 33 pages
  • GlobalData
  • Sykes Enterprises Incorporated
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Sykes Enterprises, Incorporated (SYKE) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the company’s businesses and operations. The profile has been compiled by the publisher to bring to you a clear and an unbiased view of the company’s key strengths and weaknesses and the potential opportunities and threats. The profile helps you formulate strategies that augment your business by enabling you to understand your partners, customers and competitors better.

The profile contains critical company information including:

- Business description – A detailed description of the company’s operations and business divisions.
- Corporate strategy – Analyst’s summarization of the company’s business strategy.
- SWOT Analysis – A detailed analysis of the company’s strengths, weakness, opportunities and threats.
- Company history – Progression of key events associated with the company.
- Major products and services – A list of major products, services and brands of the company.
- Key competitors – A list of key competitors to the company.
- Key employees – A list of the key executives of the company.
- Executive biographies – A brief summary of the executives’ employment history.
- Key operational heads – A list of personnel heading key departments/functions.
- Important locations and subsidiaries – A list and contact details of key locations and subsidiaries of the company.
- Detailed financial ratios for the past five years – The latest financial ratios derived from the annual financial statements published by the company with 5 years history.
- Interim ratios for the last five interim periods – The latest financial ratios derived from the quarterly/semi-annual financial statements published by the company for 5 interims history.


Sykes Enterprises, Incorporated (Sykes) is a business process outsourcing company that provides customer engagement services. Its offerings include technical support and customer service, customer assistance, healthcare and roadside assistance, technical support and product sales. The company also provides various enterprise support services ranging from technical staffing services to outsourced corporate help desk services to its client’s internal support operations in the US; and fulfillment services including order processing by the Internet and phone, inventory control, product delivery and product returns handling in Europe. Sykes owns and leases multi-client and fulfillment centers. It serves businesses and public institutions in the communications, transportation and leisure, technology/consumer, financial services, healthcare, and other industry verticals across North America, Latin America, Asia Pacific, Europe, the Middle East and Africa. Sykes is headquartered in Tampa, Florida, the US.

Key benefits of buying this profile include:

You get detailed information about the company and its operations to identify potential customers and suppliers.
- The profile analyzes the company’s business structure, operations, major products and services, prospects, locations and subsidiaries, key executives and their biographies and key competitors.

Understand and respond to your competitors’ business structure and strategies, and capitalize on their weaknesses. Stay up to date on the major developments affecting the company.
- The company’s core strengths and weaknesses and areas of development or decline are analyzed and presented in the profile objectively. Recent developments in the company covered in the profile help you track important events.

Equip yourself with information that enables you to sharpen your strategies and transform your operations profitably.
- Opportunities that the company can explore and exploit are sized up and its growth potential assessed in the profile. Competitive and/or technological threats are highlighted.

Scout for potential investments and acquisition targets, with detailed insight into the companies’ strategic, financial and operational performance.
- Financial ratio presented for major public companies in the profile include the revenue trends, profitability, growth, margins and returns, liquidity and leverage, financial position and efficiency ratios.

Gain key insights into the company for academic or business research.
- Key elements such as SWOT analysis, corporate strategy and financial ratios and charts are incorporated in the profile to assist your academic or business research needs.

Note: Some sections may be missing if data is unavailable for the company
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List of Tables

List of Figures

Section 1 - About the Company

Sykes Enterprises, Incorporated - Key Facts

Sykes Enterprises, Incorporated - Key Employees

Sykes Enterprises, Incorporated - Key Employee Biographies

Sykes Enterprises, Incorporated - Major Products and Services

Sykes Enterprises, Incorporated - History

Sykes Enterprises, Incorporated - Company Statement

Sykes Enterprises, Incorporated - Locations And Subsidiaries

Head Office

Other Locations & Subsidiaries

Section 2 – Company Analysis

Sykes Enterprises, Incorporated - Business Description

Sykes Enterprises, Incorporated - Corporate Strategy

Sykes Enterprises, Incorporated - SWOT Analysis

SWOT Analysis - Overview

Sykes Enterprises, Incorporated - Strengths

Strength - Operational Performance

Strength - Customer Contact Management Solutions

Strength - Working Capital Surplus

Sykes Enterprises, Incorporated - Weaknesses

Weakness - Concentrated Revenue Generation

Sykes Enterprises, Incorporated - Opportunities

Opportunity - Prospects for Growth in Demand for Professional Services: the US

Opportunity - Increasing Demand for Contact Management

Opportunity - Digital Channel Utilization Trends

Sykes Enterprises, Incorporated - Threats

Threat - Regional and Economical Conditions

Threat - Dependent on a Few Clients

Threat - Cyber Security Risks

Threat - Rapid Technological Changes

Sykes Enterprises, Incorporated - Key Competitors

Section 3 – Company Financial Ratios

Financial Ratios - Capital Market Ratios

Financial Ratios - Annual Ratios

Performance Chart

Financial Performance

Financial Ratios - Interim Ratios

Financial Ratios - Ratio Charts

Section 4 – Appendix


Ratio Definitions

About us

Contact Us


List of Tables

Sykes Enterprises, Incorporated, Key Facts

Sykes Enterprises, Incorporated, Key Employees

Sykes Enterprises, Incorporated, Key Employee Biographies

Sykes Enterprises, Incorporated, Major Products and Services

Sykes Enterprises, Incorporated, History

Sykes Enterprises, Incorporated, Other Locations

Sykes Enterprises, Incorporated, Subsidiaries

Sykes Enterprises, Incorporated, Key Competitors

Sykes Enterprises, Incorporated, Ratios based on current share price

Sykes Enterprises, Incorporated, Annual Ratios

Sykes Enterprises, Incorporated, Interim Ratios

Currency Codes

Capital Market Ratios

Equity Ratios

Profitability Ratios

Cost Ratios

Liquidity Ratios

Leverage Ratios

Efficiency Ratios

List of Figures

Sykes Enterprises, Incorporated, Performance Chart (2011 - 2015)

Sykes Enterprises, Incorporated, Ratio Charts
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