+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)


Meeting Excellence. 33 Tools to Lead Meetings That Get Results. Edition No. 1

  • ID: 2054150
  • Book
  • April 2012
  • 240 Pages
  • John Wiley and Sons Ltd
Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe. This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to   Create an action-focused meeting agenda   Ensure that everyone participates in discussion   Deal with disruptive and inattentive people   Develop a climate of trust among meeting participants   Create and deliver effective meeting presentations  Stay on track to achieve your meeting goals  Achieve clear communication during a multicultural meeting Liven up a dreary and unproductive meeting Close your meeting on an upbeat and positive note Get action on team action items   Improve meeting communications with line management Evaluate your meeting quickly and effectively Choose among various web-based meeting tools
Note: Product cover images may vary from those shown
Preface vii


1. Is This Meeting Necessary? 3

2. Preparing for Your Next Meeting 5

3. How to Prepare an Action Agenda 11

4. Defining Team Meeting Roles 16

5. How to Integrate a New Member 21

6. When a Member Leaves the Team 24

7. Establishing Your Team’s Ground Rules 28

8. Components of a New Team Kick-Off Meeting 32

9. Planning an Off-Site Meeting That’s On Target 37

10. Your Opening Act: Setting the Tone for an Excellent Meeting 42

11. E-Mail Excellence 45


12. Meeting Time Management: When to Meet, How Long to Meet, and When to Take a Break 51

13. Staying on Track 55

14. How to Get Effective Participation 59

15. Building a Foundation of Trust 66

16. Communicating in a Videoconference 69

17. Teleconference Tips 73

18. Achieving Clear Communication in a Multicultural Meeting 77

19. How to Make a Decision 83

20. Presenting at a Team Meeting 93

21. Resolving Conflicts in a Team Meeting 103

22. Responding to Nonverbal Communication 108

23. Managing Meeting Monsters: Dealing with Difficult Behavior in Team Meetings 112

24. Serious Fun at Team Meetings? You’re Kidding! 118

25. Eating Well = Meeting Well 130


26. Ending Meetings On Time and On Target 137

27. Meeting Evaluation: A Two-Minute Drill 139

28. Meeting Evaluation: A Five-Minute Activity 141

29. Meeting Evaluation: A Ten-Minute Assessment 144

30. Meeting Notes: Capturing the Essence of Your Meeting 147

31. Getting Action on Action Items 150

32. After-Meeting Actions 153

33. Managing External Communications 156


A. Web-Based Meeting Tools 167

B. The Seven Sins of Deadly Meetings 171

C. Are You a Meeting Marvel? A Self-Test for Meeting Participants 181

D. What Would You Do? Problem Situations for Meeting Facilitators 184

E. Meeting Excellence: Your Final Exam 190

F. Annotated Bibliography of Meeting Resources 202

About the Authors 207

Index 209

Note: Product cover images may vary from those shown
Robert Hoffman
Glenn M. Parker
Note: Product cover images may vary from those shown