Telephone Survey Methodology presents developments in telephone survey techniques from around the world. An international group of survey experts provides a comprehensive review of the state of the art. They describe work in commercial settings, academic research, and governmental statistical agencies–including results from the United States, several European countries, and Australia. There are reports on trends in coverage of U.S. household populations; on effects due to mode of data collection; and on the state of the art in technology. Important aspects of each method are covered: choice of target population, sample design, questionnaire construction, interviewing techniques, measurement error issues, and nonresponse characteristics. In–depth reviews of the literature in telephone survey methodology are presented. There are also sections on administrative issues and the use of Computer Assisted Telephone Interviewing (CATI).
Applied statisticians and social scientists involved with surveys will find Telephone Survey Methodology invaluable. Much of the information presented here was previously available only in journal articles and unpublished technical reports. A full bibliography of the telephone survey methodology literature is included, assembled from references throughout the world.
An Overview of Telephone Coverage (J. Massey).
International Comparisons of Telephone Coverage (D. Trewin & G. Lee).
Trends in the United States Telephone Coverage Across Time and Subgroups (O. Thornberry & J. Massey).
Within–Household Coverage in RDD Surveys (D. Maklan & J. Waksberg).
SECTION B: SAMPLING FOR TELEPHONE SURVEYS.
Telephone Sampling Methods in the United States (J. Lepkowski).
Implementing the Mitofsky–Waksberg Sampling Design with Accelerated Sequential Replacement (G. Burkheimer & J. Levinsohn).
Cutoff Rules for Secondary Calling in a Random Digit Dailing Survey (C. Alexander).
Minimum Cost Sample Allocation for Mitofsky–Waksberg Random Digit Dialing (R. Mason & F. Immerman).
Weighting Adjustments for Random Digit Dialed Surveys (J. Massey & S. Botman).
Stratification of Prefix Areas for Sampling Rare Populations (L. Mohadjer).
Sampling Variance and Nonresponse Rates in Dual Frame, Mixed Mode Surveys (M. Sirken & R. Casady).
SECTION C: NONRESPONSE IN TELEPHONE SURVEYS.
An Overview of Nonresponse Issues in Telephone Surveys (R. Groves & L. Lyberg).
Nonresponse: The UK Experience (M. Collins, et al.).
Nonresponse Issues in Government Telephone Surveys (J. Drew, et al.).
Survey Period Length, Unanswered Numbers, and Nonresponse in Telephone Surveys (J. Sebold).
Effects of Interviewer Vocal Characteristics on Nonresponse (L. Oksenberg & C. Cannell).
SECTION D: DATA QUALITY IN TELEPHONE SURVEYS.
Measuring Data Quality (P. Biemer).
Data Quality in Telephone and Face to Face Surveys: A Comparative Meta–Analysis (E. de Leeuw & J. van der Zouwen).
Effects of Mode of Interview: Experiments in the UK (W. Sykes & M. Collins).
A Comparison of Response Effects in Self–Administered and Telephone Surveys (G. Bishop, et al.).
The Quality of Income Information in Telephone and Face to Face Surveys (E. Körmendi).
Searching for Causes of Interviewer Effects in Telephone Surveys (L. Stokes & M.–Y. Yeh).
SECTION E: COMPUTER–ASSISTED TELEPHONE INTERVIEWING.
Computer–Assisted Telephone Interviewing: A General Introduction (W. Nicholls).
The Design of CATI Systems: A Review of Current Practice (R. Baker & W. Lefes).
Call Scheduling with CATI: Current Capabilities and Methods (M. Weeks).
Questionnaire Design for CATI: Design Objectives and Methods (C. House & W. Nicholls).
The Effects of CATI on Costs and Data Quality: A Comparison of CATI and Paper Methods in Centralized Interviewing (G. Catlin & S. Ingram).
SECTION F: ADMINISTRATION OF TELEPHONE SURVEYS.
Introduction: Administration of Telephone Surveys (L. Lyberg).
Administrative Designs for Centralized Telephone Survey Centers: Implications of the Transition to CATI (S. Berry & D. O′Rourke).
Observation of Behavior in Telephone Interviews (C. Cannell & L. Oksenberg).
A Comparison of Centralized CATI Facilities for an Agricultural Labor Survey (R. Bass & R. Tortora).
Administrative Issues in Mixed Mode Surveys (D. Dillman & J. Tarnai).
Bibliography of Telephone Survey Methodology.
"...of interest to applied statisticians and social scientists involved with surveys." (Reference & Research Book News, February 2002)