This book′s thorough examination of contemporary models evaluates an organization′s processes and capabilities, covers the business argument for assessment and improvement, and illustrates expected improvements and assessment reliability methods. Additional information includes application guidelines covering critical success factors including tools and techniques and important developments that enhance the reader′s understanding of organizational processes in practice.
Chapter 1. The Capability Maturity Model for Software (Mark C. Paulk, et al.).
Chapter 2. Risk Management in Software Product Procurement (Francois Coallier, et al.).
Chapter 3. The SPICE Project Jean–Normand Drouin).
Chapter 4. Software Process Assessment and Improvement: 5 Years of Experiences with Bootstrap (Hans Stienen).
Chapter 5. ISO 9001 for Software Organizations (Sam Weissfelner).
Chapter 6. The People Capability Maturity Model for Improving the Software Workforce (Bill Curtis, et al.).
Chapter 7. An Inductive Method for Software Process Improvement: Concrete Steps and Guidelines (Lionel Briand, et al.).
Chapter 8. The Economics of Software Process Improvements (Capers Jones).
Chapter 9. The Payoff for Software Process Improvement: What it is and How to Get it (Herb Krasner).
Chapter 10. Empirical Studies of Software Process Assessment Methods (Dennis R. Goldenson, et al.).
Chapter 11. Essence and Accidents in SEI–Style Assessments or "Maybe this Time the Voice of the Engineer Will be Heard" (Ken Dymond).
Chaqpter 12. Tailoring the CMM for Small Businesses, Small Organizations, and Small Projects (Donna L. Johnson and Judith G. Broadman).
Chapter 13. Starting the Climb Towards the CMM Level–2 Plateau (Ray Dion).
Chapter 14. The Role of Design Analysis in Process Improvement (William W. Agresti).
Chapter 15. Action Planning (Joseph Puffer).
PART 4. Chapter 16. Modeling Software Processes Quantitatively and Evaluating the Performance of Process Activities (David M. Raffo and Marc I. Kellner).
Chapter 17. Metrics and Laws of Software Evolution–The Nineties View (M.M. Lehman, et al.).
About the Authors.