If the construction industry is to meet the performance improvements demanded by end users, and to replicate the efficiency and profitability gains of other sectors, it urgently needs to address formal performance measurement.
Aimed at all those at the sharp end in every sector of the construction industry, including clients and end users, this will be a highly practical, easy to read guide, focusing strongly on the day-to-day needs of managers at all levels. Using the everyday business language of construction firms, it explains how to set up and run performance measurement, self-assessment and benchmarking systems. It is comprehensive and informative with plenty of real-life examples and most importantly, tells you what to do differently on Monday.
Chapter One: ‘Why Measure Anything?’.
Chapter Two: ‘The Unchanged Customer Demand For Improvement’.
Chapter Three: ‘The Link Between Profits, Competitiveness And Measurement’.
Chapter Four: ‘The Structure Of Performance Measurement’.
Chapter Five: ‘The Virtual Firm.
Chapter Six: ‘Effective Leadership’.
Chapter Seven: ‘Performance Measurement At Project Level’.
Chapter Eight: ‘Performance Measurement At Strategic Level’.
Chapter Nine: ‘The Client’s Selection Process’.
‘Further Reading And Help’