In the first part of Dialogue Mapping, Jeffrey Conklin introduces the key concepts:
- Wicked problems: for which you don t really understand the problem until a solution has been formulated.
- Social complexity: the large number and wide diversity of stakeholders whose participation is essential to a robust outcome.
- Opportunity–driven problem solving: intelligent thinking is not linear! Creative cognition naturally jumps all over the problem–solution space.
- Shared understanding: the most expedient means for overcoming fragmentation is forging shared understanding of all aspects of the problem–solution space.
The remaining sections provide a hands–on tutorial for practitioners looking for a radically inclusive approach to collective problem solving.
"This is an excellent guide for all those interested in durable collaborative solutions in our increasingly tough business climates today."
John C. Mitchell, former President, Business Printer Division, Lexmark International, Inc.
"Jeff Conklin pioneered this field, showing the connection between conversations (dialogue) and solving wicked problems. His ideas are intellectually rewarding and, just as important, are tried and tested."
Mark Addleson, Director, Organizational Learning Program, George Mason University.
"What Jeff has in this book is of powerfully basic importance to improving our Collective–IQ, and thus, in my view, to helping significantly change our world to be a better place."
Douglas Engelbart, Director of Bootstrap Institute
Chapter 1: Wicked Problems and Social Complexity.
Chapter 2: Building Shared Understanding.
Chapter 3: The Dialogue Mapping Experience.
Chapter 4: IBIS: A Tool for All Reasons.
Chapter 5: The Dialogue Mapping Listening Cycle.
Chapter 6: Question Types.
Chapter 7: Three Moves of Discourse.
Chapter 8: Limits of Dialogue Mapping.
Chapter 9: Decisions, Decisions.