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Everything Counts. 52 Remarkable Ways to Inspire Excellence and Drive Results

  • ID: 2209356
  • Book
  • 288 Pages
  • John Wiley and Sons Ltd
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Everything Counts! is an execution strategy for inspiring excellence and driving exceptional results.

Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts.

Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance.
- A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement
- Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness
- Helps you motivate your people and teams to achieve better results on both the personal and organizational level

Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!
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Foreword.

Acknowledgments.

Introduction.

Professional Strategies.

1 Every Detail Counts.

2 Commitment Counts.

3 Leadership Counts.

4 Focus Counts.

5 Consistency Counts.

6 Boldness Counts.

7 Quality Counts.

8 Planning Counts.

9 Vision Counts.

10 Teamwork Counts.

11 Ethics Count.

12 Goal Setting Counts.

13 Innovation Counts.

14 Rewards and Recognition Count.

15 Every Customer Counts.

16 Energy Management Counts.

17 Speed Counts.

18 Lifelong Learning Counts.

19 Networking Counts.

Personal Strategies.

20 Character Counts.

21 Common Sense Counts.

22 Excellence Counts.

23 Every Choice Counts.

24 Passion Counts.

25 Perseverance Counts.

26 Courage Counts.

27 Patience Counts.

28 Humility Counts.

29 Self–Discipline Counts.

30 Etiquette Counts.

31 Optimism Counts.

32 Health Counts.

33 Gratitude Counts.

34 Reputation Counts.

35 Personal Development Counts.

36 Sustainability Counts.

37 Your Legacy Counts.

38 Loyalty Counts.

Universal Concepts.

39 Truth Counts.

40 Joy Counts.

41 Simplicity Counts.

42 Inconvenience Counts.

43 Diversity Counts.

44 Failure Counts.

45 Sportsmanship Counts.

46 Resiliency Counts.

47 Fundamentals Count.

48 Every Dollar Counts.

49 Every Vote Counts.

50 Contribution Counts.

51 History Counts.

52 Peace Counts.

Top Ten Reasons to Visit EverythingCounts.com.

About the Author.

Index.

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Gary Ryan Blair
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