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Everything Counts. 52 Remarkable Ways to Inspire Excellence and Drive Results. Edition No. 1

  • ID: 2209356
  • Book
  • November 2009
  • 288 Pages
  • John Wiley and Sons Ltd
Everything Counts! is an execution strategy for inspiring excellence and driving exceptional results.

Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts.

Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance.

  • A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement
  • Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness
  • Helps you motivate your people and teams to achieve better results on both the personal and organizational level

Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!

Note: Product cover images may vary from those shown

Foreword xii

Acknowledgments xv

Introduction xvii

Professional Strategies 1

1 Every Detail Counts 3

2 Commitment Counts 8

3 Leadership Counts 13

4 Focus Counts 18

5 Consistency Counts 23

6 Boldness Counts 28

7 Quality Counts 32

8 Planning Counts 37

9 Vision Counts 42

10 Teamwork Counts 47

11 Ethics Count 52

12 Goal Setting Counts 57

13 Innovation Counts 62

14 Rewards and Recognition Count 67

15 Every Customer Counts 72

16 Energy Management Counts 77

17 Speed Counts 82

18 Lifelong Learning Counts 87

19 Networking Counts 92

Personal Strategies 97

20 Character Counts 99

21 Common Sense Counts 104

22 Excellence Counts 108

23 Every Choice Counts 113

24 Passion Counts 117

25 Perseverance Counts 122

26 Courage Counts 126

27 Patience Counts 131

28 Humility Counts 135

29 Self-Discipline Counts 140

30 Etiquette Counts 145

31 Optimism Counts 149

32 Health Counts 154

33 Gratitude Counts 158

34 Reputation Counts 163

35 Personal Development Counts 168

36 Sustainability Counts 173

37 Your Legacy Counts 179

38 Loyalty Counts 183

Universal Concepts 189

39 Truth Counts 191

40 Joy Counts 196

41 Simplicity Counts 201

42 Inconvenience Counts 206

43 Diversity Counts 211

44 Failure Counts 216

45 Sportsmanship Counts 221

46 Resiliency Counts 226

47 Fundamentals Count 230

48 Every Dollar Counts 235

49 Every Vote Counts 240

50 Contribution Counts 245

51 History Counts 250

52 Peace Counts 255

Top Ten Reasons to Visit EverythingCounts.com 259

About the Author 261

Index 263

Note: Product cover images may vary from those shown
Gary Ryan Blair
Note: Product cover images may vary from those shown
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