Foreword by Edgar H. Schein, Author of Organizational Culture and Leadership
Praise for Leading Culture Change in Global Organizations
"Denison and his colleagues have nailed it! Their longitudinal research on seven global companies clearly demonstrates that culture impacts business performance and that leaders can successfully change culture. The ideas are clear and the stories compelling. This book is a wonderful combination of theory, research, and practice."
—Dave Ulrich, professor, Ross School of Business, University of Michigan; partner, The RBL Group
"Scaling our culture is integral to building the JetBlue brand and the DenisonOrganizational Culture Survey has been fundamental to our success. Read the book—more color is better!"
—Dave Barger, CEO, JetBlue
"This book brings together the unique knowledge and experience that the authors have accumulated at IMD, working with some of the best global companies. It is a must–read for all executives embarking on a major global cultural and transformational journey!"
—Dominique Turpin, president, International Institute for Management Development
"From Europe to the United States, and from China to Brazil, these authors tell usa compelling set of stories about how leaders can transform the cultures of global organizations. A great read for executives and academics alike!"
—Katherine Xin, professor of management and associate dean, China EuropeInternational Business School (CEIBS)
"My biggest surprise in implementing business transformation at the United States Defense Logistics Agency was the difficulty associated with change management. Denison′s work provides the background and the ′how to′ required for successful implementation of cultural change in both small and large organizations."
—Keith W. Lippert, vice admiral (retired), US Navy; partner, Accenture
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Foreword by Edgar H. Schein ix
1. Building a High–Performance Business Culture 1
2. Supporting the Front Line 25
3. Creating Strategic Alignment 49
4. Creating One Culture Out of Many 71
5. Exporting Culture Change 91
6. Building a Global Business in an Emerging Market 113
7. Building a Global Business from an Emerging Market 133
8. Building for the Future: Trading Old Habits for New 153
Appendix: Denison Organizational Culture Survey: Overview and Resource Guide 173
The Authors 209
Robert Hooijberg is professor of organizational behavior at IMD. His areas of special interest are leadership and 360–degree feedback, negotiations, team building, and organizational culture.
Nancy Lane is a research associate at IMD who collaborates with Robert Hooijberg.
Colleen Lief is project manager of the IMD–Lombard Odier Darier Hentsch Family Business Research Center.