- Introduces business systems engineering, a dynamic new approach to rethinking and redesigning business processes to achieve dramatic improvements in quality, cost, service, speed, and more
- Offers clear guidelines for using business systems engineering techniques to make your organization more dynamic, productive, and able to adapt to change in today’s global marketplace
- Incorporates key aspects of TQM, business process improvement, policy deployment, industrial engineering, teamwork, problem solving, and information technology into one holistic system
- Includes business systems engineering success stories, including those at Compaq, United Services Automobile Association and Motorola, as well as a survey of the effect of systems change across the global automobile industry
Innovation Seeks Productivity.
FOUNDATION OF BUSINESS SYSTEMS ENGINEERING.
Definition of Business Systems Engineering.
Elements of Business Systems Engineering.
TOOLS OF BUSINESS SYSTEMS ENGINEERING.
Process Analysis Measures Performance.
Benchmarking Introduces New Perspectives.
Information Technology Provides Enablers.
Policy Deployment Fosters Teamwork.
APPLICATIONS OF BUSINESS SYSTEMS ENGINEERING.
Engineering Product Design: Creating Competitiveness in the Automotive Industry.
Engineering Manufacturing Systems: The Bandit Line at Motorola.
Engineering Customers Service: The Compaq Response to the Attack by Dell.
Engineering the Office: A Paperless Factory at USAA.
MAKING IT HAPPEN.
Lessons Learned from Engineering Business Systems.
An Invitation to Engineer Your Business System.