from the Foreword by Sergio Zyman
"This is a must–read, especially for senior marketers who want and deserve a seat at the table. It speaks to a key issue of marketing relevancy and provides some new thinking on how to integrate marketing in an organization or enterprise and, in doing so, increase its role and importance in delivering business results."
Chief Executive Officer, American Marketing Association
"Finally, a marketing book with guts. . . . Sutton and Klein demystify the so–called ‘art’ of marketing and even chart the course beyond the traditional marketing mix, all in pursuit of higher sales."
Deborah Wahl Meyer
Corporate Manager, Marketing Communications, Toyota
"This is the closest thing to a CMO’s handbook . . . it should be a mandatory read for all marketing executives from up–and–comers to the most senior leaders."
Consultant, Spencer Stuart
"There’s been a lot of money wasted on technology in the hopes of improving sales and marketing. If business executives and technology providers could have read Sutton and Klein’s Enterprise Marketing Management first, the outcome would be different."
Introduction: Enterprise Marketing Management.
PART I. RUN BRANDS AS BUSINESSES, NOT AS CAMPAIGNS.
Chapter 1. Marketing Is Not an Art It Is a Science.
Chapter 2. Architect Your Brand.
Chapter 3. Plug Marketing Into the Enterprise.
PART II. MANAGE YOUR BRAND, NOT YOUR CUSTOMER.
Chapter 4. Take Ownership of the Brand Experience.
Chapter 5. Plug Marketing Into CRM.
Chapter 6. Cross–Marketing to Cross–Sell.
Chapter 7. Use New Media for Brand Activation.
PART III. REINVENT YOUR BUSINESS, NOT JUST COMMUNICATIONS.
Chapter 8. Restructure Based on Brand Experience.
Chapter 9. Measure Investment Performance.
Chapter 10. Optimize Marketing Investments to Drive Profitable Sales.
Conclusion: A New Day for Marketing.
TOM KLEIN is a Principal Consultant at Zyman Marketing Group. By combining experience at well–known brand marketing companies such as Nabisco and Chanel with hands–on experience in every major information technology innovation over the past decade, he has a unique perspective on how to enable marketing with the power of enterprise information. He is a frequent speaker and contributor to marketing and technology publications.