∗ The Internet–How will e–commerce change customer demands and expectations? K. Blake Darcy, CEO of online trading powerhouse DLJdirect, explains the new rules.
∗ Shareholder Value–Can a leader focus all of a company′s strategic efforts on shareholder value? Sir Brian Pitman explains how managers throughout the Lloyds organization–acting as value–creation strategists–are helping him to do just that.
∗ Disruptive Technology–Can established companies exploit disruptive technologies as effectively as their start–up competitors? CEO Roger G. Ackerman reveals how Corning can–and does.
PricewaterhouseCoopers is renowned for its commitment to helping world–class companies make better business decisions and hone their competitive strategies. With Wisdom of the CEO, Dauphinais, Means, and Price assemble an impressive, unprecedented gathering of today′s leading business minds to discuss the trends that are propelling global business into the twenty–first century–and how they are positioning their companies to take full advantage of those trends.
Foreword Discerning the Agenda of the Global Economy xi
Klaus M. Schwab
Introduction Warp–Speed Change: The Challenge to Business Leadership 1
Chapter 1 Globalization amidst Rapid Change: Developing an Aggressive Strategy 15
Value from the Center 25
Niall W. A. FitzGerald, chairman, Unilever PLC
Next Frontier of Globalization: Consumer Focus 32
Jacques A. Nasser, President and Chief Executive Officer, Ford Motor Company
Banking is 90 Percent Action, 10 Percent Strategy 43
Sir John Bond, Group Chairman, HSBC Holdings
Organizing and Managing for Global Success 51
Bertrand P. Collomb, Chairman and Chief Executive Officer, Lafarge Group
Chapter 2 Growth: Reinvention Is the Key 57
Creating and Managing Hypergrowth 73
Michael S. Dell, Chairman and Chief Executive Officer, Dell Computer Corporation
Growth: The Engine of Global Leadership 81
Stephen R. Hardis, Chairman and Chief Executive Officer, Eaton Corporation
Satisfying a Global Appetite 90
Charles R. Shoemate, Chairman and Chief Executive Officer, Bestfoods
Chapter 3 Shareholder Value: Refocusing on Meaning over Measures 97
Changing the Rules: A Path to Shareholder Value 109
John F. Antioco, Chairman and Chief Executive Officer, Blockbuster Inc.
Building Value the Baxter Way 115
Harry M. Jansen Kraemer, Jr., President and Chief Executive Officer, Baxter International Inc.
Building Shareholder Value with Strategists Lots of Them 125
Sir Brian Pitman, Chairman, Lloyds TSB Group
Chapter 4 Organization: The Pathways of Organizational Transformation 131
Slaying the Dragon 144
C. Michael Armstrong, Chairman and Chief Executive Officer, AT&T
Decentralization is the Crucible of Growth 152
Ralph S. Larsen, Chairman and Chief Executive Officer, Johnson & Johnson
Firing Up the Evangelical Organization 160
William J. Henderson, Postmaster General, United States Postal Service
The Energy of Leadership 167
Peter I. Bijur, Chairman and Chief Executive Officer, Texaco, Inc.
Chapter 5 E–business 175
Online Commerce: Changing Everything, or Nothing? 187
Esther Dyson, Chairman, EDventure Holdings Inc.
E–business: New . . . and Not So New 198
K. Blake Darcy, Chief Executive Officer, DLJdirect, Inc.
To Portal or Nor to Portal? That is the Question 204
Robert W. Shaw, Chief Executive Officer, USWeb/CKS
Consumer Empowerment: The Internet and the Art of Management 212
James J. Schiro, Chief Executive Officer, PricewaterhouseCoopers
Chapter 6 Disruptive Technology and the Large Corporation 219
Disrupt of Be Disrupted: Overturning Conventional Thinking in the Information Storage Industry 232
Michael C. Ruettgers, President and Chief Executive Officer, EMC Corporation
Walking the Precipice: Achieving the Right Technology Balance 242
Roger G. Ackerman, Chairman and Chief Executive Officer, Corning Incorporated
Driver or Enabler? The Internet s Role in Twenty–First–Century Business 251
Lawrence A. Bossidy, Chairman and Chief Executive Officer, AlliedSignal Inc.
Marketing Reshaped by Technology 260
Thierry Breton, Chairman and Chief Executive Officer, THOMSON multimedia
Chapter 7 Innovation: New Ideas, Dangerous Ideas 265
Environmental Compliance Helps the Bottom Line 277
Pasquale Pistorio, President, Chief Financial Official, and Chief Executive Officer, STMicroelectronics NV
Cool Head, Firm Hand, Warm Heart: The ABB Approach to Innovation 284
Goran Lindahl, Presiedent and Co–Chief Executive Officer, ABB
Teams on Fire: Sony s Innovation Culture 290
Nobuyuki Idei, President and Chief Executive Officer, Sony Corporation
DuPont is a Science Company 301
Charles O. Chad Holliday, Jr., Chairman and Chief Executive Officer, DuPont
Chapter 8 Knowledge Management: Unifying Knowledge and Action 311
Organizing Knowledge throughout the World 323
Timothy Koogle, Chairman and Chief Executive Officer, Yahoo! Inc.
Knowledge Focused on Results 332
Dr. Daniel Vasella, Chairman and Chief Executive Officer, Novartis
Ba: A Place for Managing Knowledge 342
Yotaro Kobayashi, Chairman and Chief Executive Officer, Fuji Xerox Co., Ltd.
CEO Biographies 349