"This book makes all the right assumptions about where the partnership between business and technology should be going. CIO Survival Guide is right on target: get the infrastructure right and then leverage it for strategic and competitive advantage and make sure that you use the language of business to sell your effectiveness and vision. CIOs and technology managers that take Schubert’s advice to heart will never again find themselves out in the corporate cold."
Stephen J. Andriole, PhD
Thomas G. Labrecque Professor of Business Technology, Villanova University
Former CTO and senior vice president of technology strategy at CIGNA Corp.
"Dr. Schubert weeds through the many possible leadership priorities that challenge this as yet undefined executive position and its responsibilities. Simply put, organizations that hire CIOs to merely deliver profit motivated, silver bullet technology will not survive in the long term; organizations must hire CIOs that first and foremost understand the business as a strategic partner and who use an organizational network of partnerships to leverage the right technology at the right time. This book guides IT professionals at all levels to become such a person, and it provides concrete ways for CEOs, CFOs, and other non IT executives to size up their current or prospective CIOs."
Joe and Catherine Stenzel
Editors in chief, Cost Management
Authors of CFO Survival Guide: Plotting the Course to Financial Leadership
Chapter 1: What We Were, Who We Are, and Who We Are Becoming.
Brief Genealogy of the IT Profession.
State of the Profession.
What CEOs Really Want in Their CIOs.
Ten Questions the CIO Must Ask the CEO.
Chapter 2: A Fork in the Road: Business or Technology?
Designing the Work.
Setting Up Shop.
The Fork in the Road.
Creating the IT Internal Partnership Network.
Maximizing the Partnership Network.
Evolving CIO Expectations: Technologist or Businologist?
CIO and CTO Relationships.
Ten Questions the CIO Should Ask Network Partners.
Profile of Success.
Chapter 3: A Unified Competency Profile.
Leadership Competence and Vision.
Profiles of Success.
Ten Questions the CIO Should Ask Outsourced Service Providers.
Chapter 4: Connecting IT to Value Creation.
The Language of the Industry.
Embracing the Perfect External Customer, or Managing Customer Relationship Value.
Enterprisewide Strategic Planning.
Continuous and Discontinuous Process Improvement.
The CIO and Practical Strategic Planning: More Than Just IT.
Planning the Future without Disrupting the Present.
IT as a Value Center.
Ten Questions the CIO Should Ask the Entire Executive Team during Joint Strategic Planning Activities.
Chapter 5: Focus and Prioritization.
CIO Risk Profile Assessment.
Aligning IT Resources to Your Organization s Strategy.
Proper Provisioning: Resource Allocation to IT.
Adaptive Systems: If We Haven t Started It Yet, It Costs Nothing to Change It!
Charting the Journey Milestones: IT Program Management.
Ten Questions the CEO Should Ask the CIO for Successful Alignment.
Chapter 6: Final Preparations.
The Trek into (Un)Known Territory: Barriers to Success.
Decisions a CIO Should Not Make Alone.
Creating the Horizon.
Ten Questions the CIO Must Ask about Future Horizons.