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Communicating for Results in Government. A Strategic Approach for Public Managers

  • ID: 2210738
  • Book
  • June 1994
  • 306 Pages
  • John Wiley and Sons Ltd
Drawing on research and practical experience, James L. Garnett offers public managers a new, more systematic and strategic approach to communicating with superiors, colleagues, and citizens; presents guidelines for effective communication; and furnishes practical tools for using this new approach.
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Part One: Understanding Communication in Public Management.

1. Why Communication Is So Crucial to Government Success.

2. Recognizing and Overcoming Barriers to Effective Communication.

3. Applying a Strategic Model to Government Communication.

Part Two: Communicating with Key Audiences to Achieve Public Management Results.

4. Relating to Administrative Superiors and Elected Officials.

5. Strengthening Exchanges with Subordinates.

6. Improving Relationships with Colleagues and Other Agencies.

7. Communicating with Government′s Publics.

Part Three: Crucial Issues in Government Communication.

8. Communicating During Crises.

9. Communicating Ethically in Government: Issues and Guidelines.

10. Improving Communication Skills.
Note: Product cover images may vary from those shown
James L. Garnett
Note: Product cover images may vary from those shown