Managing Chaos and Complexity in Government. A New Paradigm for Managing Change, Innovation, and Organizational Renewal

  • ID: 2210740
  • Book
  • 246 Pages
  • John Wiley and Sons Ltd
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In this book, L. Douglas Kiel presents a framework that addresses the new chaotic reality of public management and the need for responsive change and innovation. By acknowledging the potential for positive change and renewal that can arise from uncertainty and instability, Kiel offers managers a paradigm for transforming government performance.
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1. A New Paradigm for Public Management

2. Chaos and the Dynamics of Change

3. Managing Risk and Uncertainty: The Limits of Incremental Change

4. Gathering Data on Workplace Change and Variation

5. Uncovering the Deep Structure in Public Organizations

6. Beyond Management Control: Learning, Continuous Improvement, and Quality

7. Using Disorder to Promote Change and Innovation

8. Leading the Self–Organizing Agency

9. Key Lessons for Public Managers on Organizational Renewal

Resource: Implementing an Activity–Based Costing System in a Government Agency
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L. Douglas Kiel
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