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Workplace by Design. Mapping the High–Performance Workscape

  • ID: 2210743
  • Book
  • 256 Pages
  • John Wiley and Sons Ltd
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When Hurricane Andrew smashed through Burger King′s world headquarters in Miami, it destroyed "Mahogany Row," a floor of imposing executive suites. In the aftermath, everyone from managers and telephone operators to the CEO found themselves in sneakers and jeans, working in the unsheltered space of a prefab office. This makeshift building so stimulated the business that Burger King changed its workspace and forever relinquished its territorial office hierarchy.

Space is an organization′s second most valuable asset. Yet little attention is paid to how it supports the new ways in which today′s organizations operate–––teamwork, flattened hierarchies, telecommuting, collaborating across functions. Workplace by Design shows CEOs and managers alike how to put aside and rethink conventional, awkward notions of space utilization based on hierarchy and status––notions that pit people against each other in turf wars, tear apart teams, and tie up company cash. Using illustrative examples from Digital Equipment Corporation, Steelcase, and others, the authors show how team environments, non–territorial offices and other strategies can support business objectives, energize employees, and produce a more competitive organization.
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Part One: The Workspace as a Tool for Achieving Goals.

1. Space: The Organizations Second Most Expensive Resource.

2. Understanding Organizational Ecology.

3. Rethinking Status, Identity, and Space.

4. Designing to Accommodate Change.

5. Making Space for Teamwork.

6. Creating a Healthy Environment.

7. Supporting Remote Work.

8. Making Effective Use of Non–Territorial Offices.

9. Developing an Integrated Workplace Strategy.

Part Two: Putting Space to Work.

10. Up–Front Planning: Launching a Vision–Driven Workplace.

11. The Role of Leadership: Championing the Workplace Vision.

12. Quality and Return on Investment: Spending Money Where It Will Make a Difference.

13. Making It Happen: Turning Workplace Vision Into Reality.
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Franklin Becker
Fritz Steele
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