1. The Right Stuff: An Introduction to New Thinking About IT Management. (Christopher Sauer, Phillp W. Yetton)
Part One: The Traditional Solutions
2. False Prophecies, Successful Practice, and Future Directions in IT Management. (Phillp W. Yetton)
3. A Professional Balancing Act: Walking the Tightrope of Strategic Alignment. (Janice M. Burn)
4. The Pathology of Strategic Alignment. (Christopher Sauer, Janice M. Burn)
Part Two: Competencies of IT–Enabled Organizational Change.
5. IT–Enabled Organizational Change: New Developments of IT Specialists. (M. Lynne Markus, Robert Benjamin)
6. At the Heart of Success: Organizationwide Management Competencies. (V. Sambamurthy, Robert W. Zmund)
Part Three: Process Change.
7. Against Obliteration: Reducing Risk in Business Process Change. (Robert D. Galliers)
8. The Real Event of Reengineering. (Jane Craig, Phillp W. Yetton)
Part Four: New Interpretations.
9. The Paradoxes of Transformation. (Daniel Robey)
10. Joint Outcomes: The Coproduction of IT and Organizational Change. (Rod Coombs)
11. Improvising in the Shapeless Organization of the Future. (Claudio U. Ciborra)
12. The Paths Ahead. (Christopher Sauer, Phillp W. Yetton)
"Fresh approaches to some of the most vexing issues facing organizations today....A powerful argument for a new view of the role of information technology within the business organization of the future." ––Michael Vitale, Professor and Head, Dept. of Information Systems, University of Melbourne and former Vice President, Information Technology and Corporate Services, Prudential Insurance (1988–92)
"[Steps to the Future] helps us approach the impAnding third wave of major social change since farming and the industrial revolution –– namely IT&T. Not only are the difficulties and risks of failure analyzed, but ideas for new methods of organizational approach and finding new success parameters are documented to ensure that we move toward this change with enthusiasm and hope." ––Steve Burdon, Managing Director, British Telecommunications, Asia Pacific
"Executives who adopt the new ideas advanced in this book will understand why IT must be an integral part of their organization and how to act decisively to capture maximum business value from it." ––Neville J. Roach, Managing Director, Fujitsu Australia Ltd.
Endorsement from Tim Besley to come. Ask Nathalie to have it emailed to her. ––Tim Besley, Chairman, Commonwealth Bank of Australia