Drawing upon her nineteen–year career with retail giant Nordstrom Inc., renowned for best–in–the–business customer service, Betsy Sanders brings her unique insights to this practical, easy–to–read guide. Using real–life anecdotes and examples from a variety of sources, Sanders outlines the many ways excellent service is created and shows how how you can go about setting the standard for your particular industry. Complete with checklists and action plans, Fabled Service reveals an expert′s secrets for for making customers feel like gold––which inevitably translates to increased profits.
1. The Road to Fabled Service
2.Fabled Service is a Way of Life
3. Fabled Service is Defined by the Customer
4.Fabled Service is Everyone′s Job
5. Fabled Service is Designed into the System
6. Fabled Service is Inseparable from Integrity
7. Fabled Service is Empowered by Leadership