This is the 113th issue of the quarterly journal New Directions for Institutional Research.
1. Overview of Knowledge Management (Andreea M. Serban, Jing Luan).
2. Data Mining and Its Applications in Higher Education (Jing Luan).
3. Building Portals for Higher Education (Richard A. Pickett, William B. Hamre).
4. Customer Relationship Management (Michael Fayerman).
5. Organizational Learning and the Case for Knowledge–Based Systems (Lisa A. Petrides).
6. Technologies, Products, and Models Supporting KnowledgeManagement (Jing Luan, Andreea M. Serban).
7. Knowledge Management: The Fifth Face of InstitutionalResearch (Andreea M. Serban).