The 60–Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide

  • ID: 2211067
  • Book
  • 32 Pages
  • John Wiley and Sons Ltd
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The 60–Minute Active Training Series

How to Resolve Conflict Effectively

LEADER′S GUIDE

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit creating a win–win situation. How to Resolve Conflict Effectively, Leader′s Guide from the popular 60–Minute Active Training Series offers facilitators a ready–made, effective one–hour program that teaches participants the skills they need to successfully resolve conflict and create win–win situations. Specifically, participants will learn how to

  • Get tension right out on the table
  • Figure out what′s bothering the other person
  • Communicate the real, underlying concerns

The 60–Minute Active Training Series offers targeted learning solutions designed around the Active Training method pioneered by Mel Silberman. Each title in the series focuses on a core interpersonal or team–related skill and can be facilitated in the workplace, or as part of a formal training program.

Active Training is one of the most significant learning methods to emerge in the last thirty years. The effectiveness of the method is due in large part to the connections made between learning and participant′s own, personal experience. It′s an approach that enhances learning transfer by motivating participants to immediately apply what they learn back in the workplace.

"In less time than it takes to go out to lunch, participants gain valuable knowledge, master practical techniques, and acquire skills immediately applicable to personal or professional situations. Practical, participative, producing results what more could any trainer or performance–improvement technologist want?"
Elaine Biech, author, Training for Dummies

Collect All the Books in The 60–Minute Active Training Series for Your Professional Library

How to Bring Out the Better Side of Difficult People, Leader′s Guide and Participant′s Workbook

How to Encourage Constructive Feedback from Others, Leader′s Guide and Participant′s Workbook

How to Contribute to Your Team′s Success, Leader′s Guide and Participant′s Workbook

How to Speak Up Without Putting Others Down, Leader′s Guide and Participant′s Workbook

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Introduction.

Program Overview.

Program Outline.

Program Directions.

Facilitation Tips.

References.

About the Authors.

Pfeiffer Publications Guide.

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Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best–selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.

Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.

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