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Six Sigma Team Dynamics. The Elusive Key to Project Success. Edition No. 1

  • ID: 2211732
  • Book
  • November 2002
  • 288 Pages
  • John Wiley and Sons Ltd
A full, expert discussion of the last major component of Six Sigmaimplementation
George Eckes' first two books on Six Sigma-The Six Sigma Revolutionand Making Six Sigma Last-dealt with Six Sigma from a strategiclevel and from a cultural level, respectively. Six Sigma TeamDynamics covers the last component of Six Sigma-improving teamprocesses. The successful completion of Six Sigma depends on teamsworking together and applying a proven methodology that defines,measures, analyzes, improves, and controls the process. These teamdynamics and the roles and responsibilities of all constituenciesare the last remaining key to successful Six Sigma implementation.
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Six Sigma Team Dynamics: The Elusive Key to Project Success.

The Roles and Responsibilities of a Six Sigma Team.

Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.

When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.

Managing the Six Sigma Project.

Dealing with Maladaptive Six Sigma Behaviors.

Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.

Pitfalls to Avoid in Creating Six Sigma Team Dynamics.

Appendix A: Alpha Omega Call Center DMAIC Templates.

Appendix B: 95 Questions Champions Should Ask Their Project Teams.

Appendix C: The Champion's Responsibilities.

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George Eckes
Note: Product cover images may vary from those shown