The Origins and Critical Attributes of Human Performance Technology.
Research and Development Origins of Performance Systems.
DIRECTION FINDING AND GOAL SETTING.
A Strategic–Planning Framework: Mega Planning.
Preparing Performance Indicators and Objectives.
A Systems Schema.
Business–Unit Performance Analysis and Development.
DESIGN AND DEVELOPMENT.
The Hierarchy of Interventions.
Applications of Total Quality Concepts to Organizational Effectiveness.
Developing Front–line Employees: A New Challenge for Achieving Organizational Effectiveness.
Organizational Development for Human Performance Technologists.
Personnel Selection and Assignment.
Recruitment and Turnover.
Accountability for Staff Turnover.
Program Management: Its Relationship to the Project.
Rewards and Performance Incentives.
Planning Change: Past, Present, Future.
Integrating People, Planning, and Change.
Performance Improvement in Developing Countries.
Evaluation: Seven Dimensions, Six Steps, Five Phases, and Four Guidelines.
Performance Is Easy to Monitor and Hard to Measure.
Developing Test and Assessment Items.
Quality Management/Continuous Improvement.
List of Contributors.