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The 21st Century Supervisor. Nine Essential Skills for Frontline Leaders. Edition No. 1

  • ID: 2212273
  • Book
  • January 2000
  • 352 Pages
  • John Wiley and Sons Ltd
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As a supervisor, the success of your organization rests in yourhands! If you don't meet the goals set by senior leaders thenresults will be poor and angry customers will search for newproviders of goods and services.

The 21st Century Supervisor Training Package will help you improveyour skills in these and many other areas:

Communication

Coaching

Business analysis

Computer

Project management

Resource management
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Figures and Exhibits xi

A Word to Those Who Lead Supervisors xiii

Introduction 1

The Traditional Supervisor 1

The Origins of the 21st Century Supervisor 2

The Skills Needed to Become a Leader 4

1. Wake Up and Smell the Future: Leadership Skills Beyond the Basics 7

Part 1 People Skills 23

2. Communication Skills: The Most Important Professional Tool of the 21st Century 27

3. Team Skills: Leading the High-Performance Work Team 55

4. Coaching Skills: Leading Your People to Perform Beyond Their Expectations 85

Part 2 Technical Skills 129

5. Business Analysis Skills: Learning to Measure Performance 131

6. Continuous Improvement Skills: Driving the Never-Ending Process of Improvement 157

7. Computer Skills: Increasing Your High-Tech Knowledge 193

Part 3 Administrative Skills 215

8. Project Management Skills: Becoming a Strategic Planner 217

9. Writing Skills: Leading Others Through Your Written Word 241

10. Resource Management Skills: Giving Your Employees What They Need to Succeed 265

11. Testimonies from Four 21st Century Supervisors 297

12. The 21st Century Supervisor: How to Start and Finish the Race 313

In Closing 328

About the Authors 331

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Jeff Stokes
Brad Humphrey
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