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The Smart Manager's F.A.Q. Guide. A Survival Handbook for Today's Workplace. Edition No. 1

  • ID: 2212314
  • Book
  • October 2000
  • 344 Pages
  • John Wiley and Sons Ltd
Get immediate answers to your toughest workplace questions!

In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions--in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.

You'll get practical solutions to your toughest workplace questions such as:

How can I guarantee customer satisfaction?

What questions should I ask in an interview?

How do I deal with an angry employee?

What can I do to overcome resistance to change?

How can I get people to listen to me?

What are the best ways to praise or reprimand employees?

How can I produce an effective presentation?

The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues."
--Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms
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Anger Management
How Can I Deal with an Angry Employee?
What Is Change Leadership?
What Is the Process of Change and Who Should Be Involved?
How Can I Handle Resistance to Change?
Cognitive Processes
How Can I Counteract Negativity?
How Can I Avoid Procrastination?
What Can I Learn from a Failed Effort?
What Different Techniques Can Be Used in Conversation?
How Can I Persuade People to Listen to Me?
How Can I Better Prepare for Phone Calls?
How Can I Write More Effective E-Mails?
How Can I Use Different Styles to Communicate Effectively?
How Can I Best Respond to Questions?
How Can I Influence Others to Adopt My Ideas?
How Can I Best Utilize Consultants?
What Are the Keys to Working with Customers?
How Can I Use a Customer Profile to Serve Customers in Better Ways?
How Can I Ensure That My Customers Are Satisfied?
What Kinds of Questions Should I Ask When Conducting an Interview?
How Can I Prepare to Be Interviewed?
What Are the Qualities of an Effective Leader?
How Can I Make My Meetings More Effective?
When Facilitating a Meeting, How Can I Deal with Problems?
How Can I Handle Hostile or Disruptive Groups?
How Can I Be a Successful Mentor?
What Are the Phases of the Mentoring Process?
How Can I Use a Mentee Development Plan?
How Can I Motivate Myself?
How Can I Motivate My Direct Reports?
Performance Appraisal
What Is the Appropriate Way to Praise or Reprimand an Employee?
How Can I Conduct an Effective Performance Appraisal?
Presentation Skills
How Can I Design an Effective Presentation?
How Can I Create Effective Visuals?
Problem Solving
What Method Can I Use to Define Problems?
How Can I Work Through a Problem?
What Methods Can I Use to Generate Solutions for Problems?
Résumé Writing
How Can I Create an Effective Résumé?
Retention and Termination
How Can I Retain Employees?
How Should I Handle Termination of an Employee?
How Can I Improve My Sales Techniques?
Sexual Harassment
What Should I Know About Sexual Harassment?
Stress Management
How Can I Manage Stress?
Supervisory Skills
What Skills and Knowledge Do I Require As a Supervisor?
How Can I Build Strong Teams?
What Can I Do to Help My Team Communicate Better?
Time Management
How Can I Evaluate How I Spend My Time?
Additional Resources
About the Author
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Rex P. Gatto, Ph.D. Gatto Training Associates.
Note: Product cover images may vary from those shown