∗ How can I guarantee customer satisfaction?
∗ What questions should I ask in an interview?
∗ How do I deal with an angry employee?
∗ What can I do to overcome resistance to change?
∗ How can I get people to listen to me?
∗ What are the best ways to praise or reprimand employees?
∗ How can I produce an effective presentation?
The Smart Manager′s F.A.Q. Guide is specially designed to save you time and money. Don′t wait for instructor–led training to answer your questions–just turn to this comprehensive, easy–to–follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.
"An excellent reference tool with a ′how to′ approach to dealing with day–to–day management issues."––Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms
"Gatto shares his practical experience and knowledge on topics that readers can use on a daily basis. It is quite flexible––you can read the entire book or just find out about a specific situation challenging you. This book is a ′keeper′ and needs to be kept within arm′s reach."––Jay M. Duffy, director, Executive Education and Leadership, Bayer Corporation
"The Smart Manager′s F.A.Q. Guide is one of the most useful books I have ever read. It is one that will be utilized on a day–to–day basis and never lost on a shelf."––Renee Pavucek, associate director, Institute for Economic Transformati
How Can I Deal with an Angry Employee?
What Is Change Leadership?
What Is the Process of Change and Who Should Be Involved?
How Can I Handle Resistance to Change?
How Can I Counteract Negativity?
How Can I Avoid Procrastination?
What Can I Learn from a Failed Effort?
What Different Techniques Can Be Used in Conversation?
How Can I Persuade People to Listen to Me?
How Can I Better Prepare for Phone Calls?
How Can I Write More Effective E–Mails?
How Can I Use Different Styles to Communicate Effectively?
How Can I Best Respond to Questions?
How Can I Influence Others to Adopt My Ideas?
How Can I Best Utilize Consultants?
What Are the Keys to Working with Customers?
How Can I Use a Customer Profile to Serve Customers in Better Ways?
How Can I Ensure That My Customers Are Satisfied?
What Kinds of Questions Should I Ask When Conducting an Interview?
How Can I Prepare to Be Interviewed?
What Are the Qualities of an Effective Leader?
How Can I Make My Meetings More Effective?
When Facilitating a Meeting, How Can I Deal with Problems?
How Can I Handle Hostile or Disruptive Groups?
How Can I Be a Successful Mentor?
What Are the Phases of the Mentoring Process?
How Can I Use a Mentee Development Plan?
How Can I Motivate Myself?
How Can I Motivate My Direct Reports?
What Is the Appropriate Way to Praise or Reprimand an Employee?
How Can I Conduct an Effective Performance Appraisal?
How Can I Design an Effective Presentation?
How Can I Create Effective Visuals?
What Method Can I Use to Define Problems?
How Can I Work Through a Problem?
What Methods Can I Use to Generate Solutions for Problems?
How Can I Create an Effective Résumé?
Retention and Termination
How Can I Retain Employees?
How Should I Handle Termination of an Employee?
How Can I Improve My Sales Techniques?
What Should I Know About Sexual Harassment?
How Can I Manage Stress?
What Skills and Knowledge Do I Require As a Supervisor?
How Can I Build Strong Teams?
What Can I Do to Help My Team Communicate Better?
How Can I Evaluate How I Spend My Time?
About the Author