+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)


What Smart Trainers Know. The Secrets of Success from the World's Foremost Experts

  • ID: 2212319
  • Book
  • Region: Global
  • 448 Pages
  • John Wiley and Sons Ltd
1 of 3
In this one–stop compilation of the topics most important to training and development professionals, a wide range of leaders in human resource development share their suggestions, insights, and expertise. In thirty–five mini–chapters, What Smart Trainers Know targets the issues pertinent to both new and seasoned practitioners and offers fast and easy access to the basic information they need. Emphasizing practical applications of theory, this collection covers all the basic needs of HRD practitioners in five key categories: strategic training and development, employee and organizational development, assessment and evaluation, training and development design, and training and development methods. "What Smart Trainers Know provides a wealth of critical and practical references from some of the most acclaimed thought leaders in the HRD profession. Lorraine L. Ukens′ book will provide all trainers with a ′one–stop′ resource for expanding their expertise." ––Richard Chang, CEO, Richard Chang Associates, and author, The Passion Plan and Performance Scorecards "Whether you′re new to training or a seasoned pro, looking for theory or practical application or needing to be revitalized or reconfirmed, What Smart Trainers Know has been written by the best–of–the–best to deliver what you need." ––Elaine Biech, ebb associates inc., and author, The Business of Consulting
Note: Product cover images may vary from those shown
2 of 3

Introduction vii

Part One: Strategic Training and Development 1

1 Shifting from Training to Performance 3James C. Robinson and Dana Gaines Robinson

2 Trends and the Profession 14Joe Willmore

3 HRD in the Internet World 22Patricia A. McLagan

4 Learning Organizations 37Michael J. Marquardt

5 Change Management 47Jay A. Conger

6 What Smart Trainers Should Know About Organizational Culture 54Edgar H. Schein

7 Legal Issues for Training and Development 61Linda Byars Swindling

Part Two: Assessment and Evaluation 71

8 How to Conduct a Needs Assessment that gets Results 73Seth N. Leiber, Ann W. Parkman, and Karen VanKampen

9 The Intervention Questionnaire 82Judith A. Hale

10 Performance Analysis: Testing the Waters 96Allison Rossett and Catherine Tobias

11 The Art and Science of Competency Modeling 107Richard Lepsinger and Anntoinette Lucia

12 The Four–Level Evaluation Process 122Donald L. Kirkpatrick

13 the Return on Investment (ROI) Process 133Jack J. Philips and Patricia Pulliam Phillips

14 Transfer of Learning to Performance 160Mary L. Broad

15 Developing and Conducting a Legally Defensible Performance Appraisal 176Gary P. Latham and Deborah L. MacKenzie

Part Three: Training and Development Design 187

16 The Future of Instructional Design 189William J. Rothwell

17 What Every Smart Trainer Should know about Learning 202Maxine Arnold Dalton

18 What we know about Adult Learning 210Ron Zemke and Susan Zemke

19 Designing Effective Training Programs 218Karen Lawson

20 What I ve Learned: The Picture is Bigger than you Think! 233Bob Pike

21 Motivation in the Learning Environment 238Larry Froman

Part Four: Training and Development Methods 249

22 Facilitating Active Learning 251Mel Silberman

23 Transform the Person, Not the Behavior 259Robert Hargrove

24 Involve your Learners: Enhance your Training 268Fran Rees

25 Training Games and Activities 275Sivasailam Thiagi Thiagarajan

26 What Smart Trainers know about Self–Directed Learning 292George M. Piskurich

27 Guaranteed Results with Multimedia and Online Training and Education 316Kevin E. Kruse

28 Applications of Communication Technology in Training and Education 316Zane L. Berge

Part Five: Employee and Organizational Development 325

29 Diversity: The Right Competitive Strategy for a Changing World 327Julie O Mara

30 Learning to Lead 339James M. Kouzes and Barry Z. Posner

31 Approach Team Training One Step at a Time 352Lorraine L. Ukens

32 Strategic Employee Development Planning 363Robert O. Brinkerhoff and Nicholas A. Andreadis

33 Self–Directed New Employee Orientation 375Jean Barbazette

34 Mentoring to a T 382Beverly Kaye and Marilyn Greist

35 The Critical Importance of Rewards and Recognition in the 21st Century 391Barbara A. Glanz

Contributors 406

About the Editor 412

Name Index 413

Subject Index 419

Note: Product cover images may vary from those shown
3 of 3


4 of 3
Lorraine L. Ukens
Note: Product cover images may vary from those shown